I traveled to New Orleans with a group of older adults with our main attraction being the WWII Museum. Even before we reached New Orleans, Randy reached out to say hello and to make sure we didn't have any questions or problems prior to our arrival. As it turned out, we needed to get to a pharmacy upon our arrival to pick up a much-needed prescription that one of my travelers had left at home. Randy navigated me through that issue and bent over backwards until the prescription was in-hand. When he finally stepped onto our bus, we all felt like we already knew him! Randy was incredibly funny, smart, witty and so knowledgable about the history of New Orleans, Hurricane Katrina and the city it is today. He never left our side, making sure we always knew where we were going, and he kept us on schedule. We could not have asked for a better guide for our trip. We left new Orleans with a smile in our hearts just having known him even for that short period of time.