The website tourHQ.com aims to provide travellers, tour guides and other travel companies around the globe a platform to interact with each other. In order to enable this, the users of the website may have to share some personal data with us. In doing so, we realize that they place a great deal of faith and trust in us, and we in turn would like to assure them that we take their privacy very seriously.
Terms of Consent
The terms “we”, “us”, “our” and “tourHQ” refers to tourHQ Limited, a company incorporated under the laws of Hong Kong, and/or our subsidiaries. The term “user” and “you” refers to the customer visiting the website and/or contributing content on this website.
Reference to “personal data” means any information relating to a person, by which such person may be identified such as a name, an identification number, location data or relating to that person’s physical, physiological, genetic, mental, economic, cultural or social identity.
What kind of personal data is collected by tourHQ and why?
tourHQ collects personal data from users as part of the registration process. Personal data that may be collected from you is your e-mail address, password, picture, telephone number and address. Travelers may be required to share their travel plans which may include details such as flight numbers and itineraries so that guides and tour operators can accordingly make their plans.
We may collect some information about a user’s computer when the user visits tourHQ, which are the IP address, web browser software, content and pages viewed on tourHQ and the referring website. Any personal data we intend to collect by the above will only be with your consent. Personal data to be collected in this process is to understand the interests of our users and customize their user experience. An example, is where we may make use of the IP address to determine the user’s location to customize content based on location. However, in some cases, we may use this data without your consent, in legitimate interest to prevent fraudulent activity on the website.
To help us recognize the particular browser as a previous visitor. We may also retain the user’s registration details on the cookie.
To help us customize the content and advertisements provided on our websites and on other websites across the Internet.
To help research the effectiveness of our website features, advertisements, and e-mail communications. We may also use technology called web beacons, which are similar to cookies, and are used to measure the effectiveness of email campaigns to determine which emails have been viewed and acted upon. It is also used to understand if you have reached our website after clicking on an advertisement hosted elsewhere.
With whom do we share your personal data?
tourHQ takes the trust a user places with us by sharing their information with us very seriously. We would share information with third parties like law enforcement agencies only if we are required to under the relevant law, or if we believe that a crime is/was being committed or a law being broken.
Some of the advertisements users see on tourHQ are served by third party advertisement networks. These networks may also collect personal user information through cookies or other technologies. The information gathered by these third parties is used to predict a user’s interests or preferences and to display advertisements on tourHQ and across the Internet tailored to a particular user’s interests.
We may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers or investors the number of visitors our Website receives or the geographical distribution of our visitors, or revenue generated or the types of tours booked. Such information will not contain any personally identifiable details.
Transfer of personal data outside the EU
tourHQ currently hosts its content on cloud servers with Rackspace. The location of the cloud servers is currently in Chicago, USA. Some of the information in the cloud may be duplicated in different parts of the world to ensure fast delivery. This is achieved by using “Cloud Delivery Networks” or CDNs such as those provided by Rackspace, Cloudinary and Akami.
Period of storage of personal data
We will delete your personal data when it is no longer reasonably required for the purposes for which you have given consent, or you have withdrawn your consent (where applicable), provided that we are not legally required or otherwise permitted to continue to hold such data.
Rights of the user
Upon a request by you under certain conditions, we will
restrict our processing of your personal data;
erase your personal data; and
if you object to the processing of personal data, stop sending you direct marketing communications and stop processing your personal data, unless in our legitimate interests.
Links to third party websites
This site may contain links to sites other than our own and those sites may not follow the same privacy policies as tourHQ. We will not take any responsibility for the policies followed by these other websites, and any user should exercise caution and follow normal due diligence procedures while accessing these third-party websites.
Display and modification of personal data
A user has the option of customizing their display details the registration process or by amending the same by following the appropriate link post login. tourHQ provides users with the ability to change and modify information previously provided, as well as to determine what information is publicly visible.
In case a user uploads pictures to the image gallery or as part of a review or forum post, then these pictures would be visible to the general public. Therefore, a user should upload only those pictures that they would want to make public.
A significant part of the service on this website depends on the information that travellers provide about the service that they have received from guides and other service providers. In case a user or traveller provides personal information about these guides, or any other people, or uploads pictures and so forth of other people, such user should ensure that he has their consent to do so. Similarly, in case a guide was to provide any personal information of any traveller, such guide should do so only after gaining their specific consent. tourHQ will not be liable for any of the above content shared in any manner.
Jobs posted on tourHQ
tourHQ provides a platform for travellers to post their travel requirements, so that available guides and travel companies can contact the traveller to offer their services. As per tourHQ policy, the travel requirement should not contain any contact information such as phone number, email address or website address. Furthermore, a guide or a travel company should not share any contact detail or website address till such time as the tour is confirmed by the client.
Messages sent through the tourHQ website
tourHQ provides a method for communicating with the guides, tour companies and other users on our system. tourHQ will not share a user’s email address with any other member nor display it when the user uses the internal messaging system to communicate with other members.
We may manually monitor these messages or make the use of algorithms to ensure compliance with the terms and conditions of tourHQ or assist in the tour booking process or with any subsequent requirements.
Users will receive marketing emails from tourHQ only in case they have explicitly agreed to receive such mail. They can always opt out by going to the account settings to make the necessary changes to the notifications settings.
There are certain notifications, such as information on job requests received, or notifications of new features or other system related issues that will be delivered to you irrespective on your marketing email settings. We consider this to be in legitimate interests. You will have the ability to change the frequency of these emails through the settings tab.
Call recording and monitoring
tourHQ is a general audience website targeting those people who are planning a trip or a vacation abroad. Our intended audience is not children. Should we discover that a child under the age of 13 has posted personal information, we will delete or destroy such information as soon as reasonably possible.
Potential risks in data transmission over the Internet.
No one can guarantee that transmission of data over the Internet is completely secure. It may be possible for third parties to unlawfully intercept or access transmissions or private communication. While we strive to protect your personal information, tourHQ cannot warrant the security of any information you transmit to us. We shall not be liable for any special, incidental or consequential damages you may suffer in the event that your transmission of data was intercepted.
Contact us and grievance redressal
If you are a data subject in the EU and your grievance has not been satisfactorily resolved by us, you have the right to complain to the supervisory authority designated in your country by the European Commission under the General Data Protection Regulation.
Updated: 15th May 2018