The terms “we”, “us”, “our” and “tourHQ” refers to tourHQ Limited, a company incorporated under the laws of Hong Kong, and/or our subsidiaries. The term “user” and “you” refers to the customer visiting the website and/or contributing content on this website.
Information Collected by tourHQ
tourHQ collects personal information from users as part of the registration process. This is information that they voluntarily provide us. Personal information may include e-mail address, passwords, pictures, telephone numbers, address and any other data that users may provide. We may also receive certain personal information from facebook.com in case the user choses to sign-up to our services using their Facebook account. We will use this information only for the purpose that it was intended.
We may also automatically collect some information about a user’s computer when he visits tourHQ including the IP address, web browser software, content and pages viewed and the referring website. All of this information is collected mainly to understand the interests of our users and customize their user experience. We may make use of the IP address to determine the user’s location to customize content based on location. In some cases, we may use this data to prevent fraudulent activity on the website.
To help us recognize the particular browser as a previous visitor. We may also retain the user’s registration details on the cookie.
To help us customize the content and advertisements provided on our websites and on other websites across the Internet.
To help research the effectiveness of our website features, advertisements, and e-mail communications. We may also use technology called web beacons, which are similar to cookies, and are used to measure the effectiveness of email campaigns to determine which emails have been viewed and acted upon.
Data collected by third party advertisement networks
Some of the advertisements users see on tourHQ are served by third party advertisement networks. These networks may also collect personal user information through cookies or other technologies. The information gathered by these third parties is used to predict a user’s interests or preferences and to display advertisements on tourHQ and across the Internet tailored to a particular user’s interests.
Sharing Data with Third Parties
TourHQ takes the trust a user places with us by sharing their information with us very seriously. We would share information with third parties only in cases where we believe it is necessary to do so. Some situations where we would share information with third parties may include the following: If we are required to under the relevant law, if we were to believe that harm could come to an individual or the public if we fail to share such information, or if we believed that a crime was being committed or a law being broken.
We may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers or investors the number of visitors our Web site receives or the geographical distribution of our visitors. Such information will not contain any personally identifiable details.
Links to Third Parties
This site may contain links to sites other than our own and those sites may not follow the same privacy policies as tourHQ. We will not take any responsibility for the policies followed by these other websites, and any user should exercise caution and follow normal due diligence procedures while accessing these third party websites.
Display and Modification of Personal Information
A user has the option of customizing their display details the registration process or by amending the same by following the appropriate link post login. tourHQ provides users with the ability to change and modify information previously provided, as well as to determine what information is publically visible.
In case a user uploads pictures to the image gallery or as part of a review or forum post, then these pictures would be visible to the general public. Therefore, a user should upload only those pictures that they would want to make public.
A significant part of the service on this website depends on the information that travellers provide about the service that they have received from guides and other service providers. In case a user or traveller provides personal information about these guides, or any other people, or uploads pictures and so forth of other people, he should ensure that he has their consent to do so. Similarly, in case a guide was to provide any personal information of any traveller, he should do so only after gaining their specific consent. tourHQ will not be liable for any of the above content shared in any manner.
Jobs posted on tourHQ
tourHQ provides a platform for travellers to post their travel requirements, so that available guides and travel companies can contact the traveller to offer their services. As per tourHQ policy, the travel requirement should not contain any contact information such as phone number, email address or website address. However, a guide or a travel company is free to share their contact details with the traveller in their response, if they so wish to.
Messages Sent Through the System
tourHQ provides a method for communicating with the guides, tour companies and other users on our system. tourHQ will not share a user’s email address with any other member nor display it when the user uses the internal messaging system to communicate with other members.
We may monitor these messages to ensure compliance with the terms and conditions of tourHQ.
Users will receive marketing emails from tourHQ only in case they have explicitly agreed to receive such mail. They can always opt out by clicking on the relevant link provided in the email.
There are certain notifications, such as information on job requests received, or notifications of new features or other system related issues that will be delivered to you irrespective on your marketing email settings. You will have the ability to change the frequency of these emails through the settings tab.
Call Recording and Monitoring.
tourHQ is a general audience website targeting those people who are planning a trip or a vacation abroad. Our intended audience is not children. Should we discover that a child under the age of 13 has posted personal information, we will delete or destroy such information as soon as reasonably possible.
Potential risks in data transmission over the Internet.
No one can guarantee that transmission of data over the Internet is completely secure. It may be possible for third parties to unlawfully intercept or access transmissions or private communication. While we strive to protect your personal information, tourHQ cannot warrant the security of any information you transmit to us. We shall not be liable for any special, incidental or consequential damages you may suffer in the event that your transmission of data was intercepted.
How you can contact us
Dated: 27 January 2017