When you post your travel requirements on tourHQ, you can specify details of the kind of experience you are looking for; for example, the places you want to go and see, what is your style of travel, any additional services you require. Local guides who meet your requirements would respond directly to you with their proposals. You can even invite guides who you think are a good fit to respond to your travel request. This way, you can be sure to be able to find the best fit for your travels!
To post your requirement, please click on the “Plan My Holiday” button on the menu bar at the top. When prompted fill in as many details of your planned trip. Once you have completed all the steps just sit back and relax, and wait for the guides and tour operators at your destination to respond to your travel request.
To control spam, we do not allow contact details such as email addresses and phone numbers to be displayed in the initial travel request. This also goes against the terms and conditions of the travel marketplace. However, you are free to subsequently share your contact details amongst guides who may respond to you, and with whom you may want to continue the conversation. Similarly, you will be able to see the contact details of those guides who respond to your travel request.
The booking arrangements should be made directly between you and the guide. You can record the fact that you have selected a particular guide by clicking on the select button for that guide. That will also let the other applicants also know that the job is no longer open.
Please agree the payment mechanism directly with the guide. Please use your common sense in dealing with people over the Internet. Only transfer money in advance if you are comfortable in doing so. In most cases, guides will take cash from you at the time of meeting.
There is no limit to the number of guides you can invite to submit their travel plans to you. However, we recommend that you invite only those guides whom you believe would be a good fit for your requirements. Each travel request can typically receive a maximum of 15 responses from guides and tour operators.
Yes, you can exchange messages with the guide from within each proposal to ask questions, and fine tune the proposal. You can accept then accept that proposal that you believe meets your requirements perfectly.
First of all, as is the case with any internet transaction, please use common sense in dealing with people over the internet. Go through their profile on tourHQ, see details of the tour they have proposed. Ask them any questions you may have, and understand what all would their services would entail. Read through their past reviews. You can even ask questions from their past clients about their services. Finally, you could also have a quick chat with them over the phone before finally making your decision. In a nutshell, please carry out your checks to ensure that the guide is a good fit for your requirements.
A traveller typically would receive multiple guiding proposals for any guiding request. They would typically hire the guide they believe is best suited for the assignment based on a variety of parameters such as :
1) Quality of Guide profile
2) Past reviews received
3) Skills and certifications
4) Quality of guiding proposal submitted
5) Responsiveness and quality of interaction that they have for questions etc.
6) Price proposed
Therefore, there is no guarantee that the traveller would select your services once you apply. On an average, a guide would need to apply to multiple requests before being awarded an assignment.
You can enhance the chances of being awarded the assignment by:
1) Ensuring you have a great profile set up, with pictures, a write up abut yourself etc
2) Applying to only those guiding requests which you believe are well suited to your skills
3) Ensuring a detailed and thoughtful guiding proposal
4) Pricing the tour appropriately. Remember, the tourist will have multiple proposals to look at, so they may chose the one they believe provides best overall value.
5) Being responsive to the client’s requests for clarifications.
Any traveller will look at multiple options to make arrangements for their holiday. Therefore, it is not always possible that they contract your services. However, you can go through our suggestions given above to ensure that you maximize your chances of being selected. Typically a guide will need to apply for multiple assignments before one of their proposals is selected.
Given that for each travel request typically upto 15 guides can apply, it is likely that a guide may apply for multiple assignments without getting selected. It is also possible that the traveller may consider options outside of tourHQ as well. Please read the FAQ about improving the chances of being awarded jobs by clients.
We limit the maximum number of proposals for any travel request. Therefore, if the maximum number of responses has been reached, you would not be able to submit your response to the request irrespective of whether you have been invited or not. Therefore it makes sense to apply early!
Yes, you can cancel the tour as plans can change. However, please be sure to communicate this properly with the client to ensure that there is no misunderstanding. You should also cancel the tour in the system.
tourHQ credits are required to respond to these travel requests. The number of credits required would be determined by a variety of factors, such as location, types of services requested etc. You can see the credits required before applying for any travel request.
A traveller receives multiple proposals for any guiding request. For a few extra credits, you can chose to have your proposal displayed on the top so that it receives best visibility. It is compulsory to highlight the proposal in case you want to pay to display it on the top.
If you use extra credits to have your proposal highlighted, it will be displayed above all other proposals that do not chose this option, but it would be displayed below the proposal that pays to have it displayed on the top. Additionally, your proposal will sport a design that will ensure maximum visibility to the traveller.
In many cases, a tour may not last the entire day, and guides may be able to offer their services to more than one client a day. Therefore, guides are able to accept jobs even for dates that are blocked in the calendar.
In many cases, a tour may not last the entire day, and guides may be able to offer their services to more than one client a day. Therefore, we allow for a guide to respond to invites where he may already be booked for a tour on that day.
If you have accepted multiple tours for a day, and you believe you will not be able to offer your services to all groups, you should contact the client immediately to let them know that you will be unable to offer your services. A 'no show' may earn negative reviews, which will impact your ability to attract future business.