When you post your travel requirements on tourHQ, you can specify details of the kind of experience you are looking for; for example, the places you want to go and see, what is your style of travel, any additional services you require. Local guides who meet your requirements would respond directly to you with their proposals. You can even invite guides who you think are a good fit to respond to your travel request. This way, you can be sure to be able to find the best fit for your travels!
To post your requirement, please click on the “Plan My Holiday” button on the menu bar at the top. When prompted fill in as many details of your planned trip. Once you have completed all the steps just sit back and relax, and wait for the guides and tour operators at your destination to respond to your travel request.
To control spam, we do not allow contact details such as email addresses and phone numbers to be displayed in the initial travel request. This also goes against the terms and conditions of the travel marketplace. However, you are free to subsequently share your contact details amongst guides who may respond to you, and with whom you may want to continue the conversation. Similarly, you will be able to see the contact details of those guides who respond to your travel request.
The booking arrangements should be made directly between you and the guide. You can record the fact that you have selected a particular guide by clicking on the select button for that guide. That will also let the other applicants also know that the job is no longer open.
Please agree the payment mechanism directly with the guide. Please use your common sense in dealing with people over the Internet. Only transfer money in advance if you are comfortable in doing so. In most cases, guides will take cash from you at the time of meeting.
There is no limit to the number of guides you can invite to submit their travel plans to you. However, we recommend that you invite only those guides whom you believe would be a good fit for your requirements.
Yes, you can exchange messages with the guide from within each proposal to ask questions, and fine tune the proposal. You can accept then accept that proposal that you believe meets your requirements perfectly.
First of all, as is the case with any internet transaction, please use common sense in dealing with people over the internet. Go through their profile on tourHQ, see details of the tour they have proposed. Ask them any questions you may have, and understand what all would their services would entail. Read through their past reviews. You can even ask questions from their past clients about their services. Finally, you could also have a quick chat with them over the phone before finally making your decision. In a nutshell, please carry out your checks to ensure that the guide is a good fit for your requirements.
A traveller typically would receive multiple guiding proposals for any guiding request. They would typically hire the guide they believe is best suited for the assignment based on a variety of parameters such as :
1) Quality of Guide profile
2) Past reviews received
3) Skills and certifications
4) Quality of guiding proposal submitted
5) Responsiveness and quality of interaction that they have for questions etc.
6) Price proposed
Therefore, there is no guarantee that the traveller would select your services once you apply. On an average, a guide would need to apply to multiple requests before being awarded an assignment.
You can enhance the chances of being awarded the assignment by:
1) Ensuring you have a great profile set up, with pictures, a write up abut yourself etc
2) Applying to only those guiding requests which you believe are well suited to your skills
3) Ensuring a detailed and thoughtful guiding proposal
4) Pricing the tour appropriately. Remember, the tourist will have multiple proposals to look at, so they may chose the one they believe provides best overall value.
5) Being responsive to the client’s requests for clarifications.
Any traveller will look at multiple options to make arrangements for their holiday. Therefore, it is not always possible that they contract your services. However, you can go through our suggestions given above to ensure that you maximize your chances of being selected. Typically a guide will need to apply for multiple assignments before one of their proposals is selected.
For any guiding assignment, once the number of responses hits 5, then no new non-invited guides or tour companies may apply. Therefore, while we restrict the number of responses each assignment may get, it is likely that a guide may apply for multiple assignments without getting selected. It is also possible that the traveller may consider options outside of tourHQ as well. Please read the FAQ about improving the chances of being awarded jobs by clients.
Yes, we limit the number of proposals that can be submitted for any assignment. Once a trip request receives 5 responses, non-invited guides and tour companies can no longer respond to this guiding request. Therefore, we limit the number of responses that each trip request may receive.
Yes, you can cancel the tour as plans can change. However, please be sure to communicate this properly with the client to ensure that there is no misunderstanding. You should also cancel the tour in the system.
A traveller, while making their trip request may specifically invite certain guides to respond to the travel request. These guides will be notified that they have been invited by the traveller to respond to the request.
A traveller may choose to restrict a travel request application ONLY to those guides and tour companies that he specifies. These assignments are "Private Jobs" and only the invited guides and tour companies will be able to see these assignments. On the other hand assignments that are not Private Jobs will be open to all guides in the area.
In case a traveller marks a job as private, then only those guides that are invited to respond can apply for the assignment. In case the traveller does not mark the assignment as private, then all guides in the area are eligible to respond to the same. A traveller has the option to convert a private assignment to a public one and vice versa at any point of time.
tourHQ credits are required to respond to these travel requests. The number of credits required would be determined by a variety of factors, such as location, types of services requested etc. You can see the credits required before applying for any travel request.
A traveller receives multiple proposals for any guiding request. For a few extra credits, you can chose to have your proposal displayed on the top so that it receives best visibility. It is compulsory to highlight the proposal in case you want to pay to display it on the top.
If you use extra credits to have your proposal highlighted, it will be displayed above all other proposals that do not chose this option, but it would be displayed below the proposal that pays to have it displayed on the top. Additionally, your proposal will sport a design that will ensure maximum visibility to the traveller.
In many cases, a tour may not last the entire day, and guides may be able to offer their services to more than one client a day. Therefore, guides are able to accept jobs even for dates that are blocked in the calendar.
In many cases, a tour may not last the entire day, and guides may be able to offer their services to more than one client a day. Therefore, we allow for a guide to respond to invites where he may already be booked for a tour on that day.
If you have accepted multiple tours for a day, and you believe you will not be able to offer your services to all groups, you should contact the client immediately to let them know that you will be unable to offer your services. A 'no show' may earn negative reviews, which will impact your ability to attract future business.
It is not necessary to enter a YouTube video. However, if you try and enter anything which is not a valid link to a video then the website will prompt you to input a valid YouTube URL. To move forward, you should make sure that there is nothing entered (Not even a space) in the YouTube input box if you do not have a video to display.
Please write to us at firstname.lastname@example.org with details of which city you would like us to add, and we will do the needful. In some unique cases where you want us to add say a mountain, a desert, or a general area; again, please let us know so that we can look into the matter. You can also submit the request from the area not found link on the pop up registration sequence.
In case you get interrupted during the registration process, there is no problem. Just login to your account again, and continue with the set up process. In case your account verification is yet to be done, check your registered email ID for any mails from tourHQ.
It is possible that you have entered your YouTube Channel or YouTube page address instead of a link to a single video. Please note that you can only input the link to a single video for the video to be displayed properly. In case you want to display your channel, we recommend that you input it either in the area where we ask for your website. Or you can mention it in the "About Me" section. Please do not input any other web address into the YouTube section either, as it will cause your profile page to have an black rectangle.
In order to reduce the incidence of spam, tourHQ does not display email addresses in public. There is a state of the art messaging system provided with each account, so that communication is made easy.
This is one of the most important decisions you will make. Travellers will typically search for Guides based on cities; Guides who are registered in a particular city will appear in that search. In addition, guides who are registered in cities within a radius of 50KM of the searched city will also appear in the searches. Therefore, when you are presented with the situation where you have to chose which city to select, you may want to drop a city right next to another one (in a 50 km periphery) that you have already selected, as you will appear in searches for that city anyway.
In most cases, we expect that 10 cities will cover a large part of the guiding area.
To make sure that guides pick only the most relevant skill set that they have, we have restricted that for each tour, a guide can pick only 3 tour types. However, please note that these all get added to your profile in aggregate. So for example, if you have added 4 Tours, each with 3 different tour types, your Profile will display 12 tour types in addition to what you chose in your profile. Your profile will appear in all those searches wherein a travellers searches for guides with a particular skill set.
To protect the interests of travellers around the world, we have made it compulsory for guides to upload a copy of their license if they claim they are licensed. If you are licensed, we request that you upload a copy of the license at your earliest convenience. We also recommend that you keep the most recent and valid license uploaded onto your profile, so that tourists are aware that you continue to be licensed.
Please note that we allow more than one license document to be uploaded; If you hold multiple licenses and qualifications, please upload all the documents that are relevant.
If the security settings of your email account are very high, the verification link might have gone to your spam folder. Please mark all messages from TourHQ.com as “not spam” so that all future correspondences from us land straight in your Inbox.
Yes indeed. This service is meant for all people who provide travellers with a guiding service. If you are a mountain guide or a scuba instructor or a hiking guide, you should create your profile such that people who are looking for guides in that particular area can find you and contact you .
We are a global website, and we recognize that licensing rules are different all over the world. Furthermore, we also recognize that different activities may be governed by different licensing requirements. Hence, per se, you do not need to be licensed to register. However, if you are licensed, we recommend that you upload a copy of your license so that the travellers know that you are a licensed guide. We will not allow a user to claim he is licensed and not upload a copy of the license. We strongly advocate that all local rules and regulations be complied with at all times. It is the responsibility of both the guide and the traveller to ensure that all laws are being followed.
As of now, we are not accepting advertisements. However, we will do so in the future. We recommend that you make sure that you are enabled to receive notifications and updates from TourHQ by email so that you get these notifications. In addition, like us on Facebook and follow us on Twitter, so that you can see the updates that we post there.
Spread the word amongst fellow guides. The more guides that join, the more successful this website will be, as this will truly become a one stop website for travellers to come to plan their trip. Once the website is fully operational, please ask your traveller clients to review your services. A good review will be your online advertisement to potential travellers looking for guiding services in your city.
It is vital that you have set your main guiding city, and other guiding cities. These are the Main search filters through which travellers coming to your guiding area will find you. Without this, your profile will not appear in any searches. In addition, make sure that you upload a good profile picture: In our research, we have found that people are 8 times more likely to contact people with a profile picture uploaded, than those without.
At tourHQ.com we provide you the facility to interact directly with the traveller. Hence we recommend that you put up as much information about yourself so that the traveller gets to know you better and is hence more confident about engaging your services. In addition to the section “About Me”, make your profile more interesting by adding photos to your picture gallery, information about your tours and yes, share any articles by/of interest to you pertaining to the travel and tourism industry.
TourHQ is an online platform connecting tour guides to travellers all over the world. In addition to your existing methods of getting clientele, we are providing you an additional avenue to solicit more business through one of the most powerful information tools available today; The Internet. More business is good business!!
We have, in welcoming guides to register with TourHQ, used the term "guide" with the following definition. The terms "tour-guide" or "guide" on this website loosely refers to all people who may provide services to a traveller such as, but not limited to, guides who may take a traveller through an historical monument, on a scuba diving session, on a sky dive, a hot air balloon ride, on a fishing boat or even on a simple hike. If you believe you can market your services such that will add value to the customer’s travels, you are ready to sign up!
Even travel agencies and tour companies can now sign up for a tourHQ profile. They can then connect with all their guides and employees on tourHQ. Having a profile online on TourHQ.com will likely help drive more business to both the travel company and the guide alike. However, it is to be noted that it is the responsibility of the travel company and the employee to ensure that all terms of the employment contract or agreement between them are followed.
To add tours to your profile, please follow the following steps:
(1) Login to your account
(2) Click on “My Tours” on the menu bar. Please select the “Add Tour” option.
(3) Start filling out all the details as required.
Remember to save your work at the end.
You will only be shown cities that you have selected as your guiding area. In case you provide tours in an area that is not showing, you first need to select additional cities as your guiding area by editing your profile. Remember, you can select only 10 cities as your guiding area.
You have an option to group similar tours together so that tourists can easily browse different options available. For instance, you may have 1 day, 2 day and 3 day options of tours in a particular area. You can enter all the 3 tours, and then group them together. You should give that grouping a title that describes the association.
When tourists will browse through a tour of that group, they will see the other grouped tours as alternate itineraries.
In the pricing section, you can now specify what days of the week and what time the tour is offered. You can also specify if the tour is seasonal or offered throughout the year. In case your tour has fixed departure dates, you can can list out the same in this section.
Please write an article on anything that travellers would be interested about.
You are effectively an ambassador for your city and country. Maybe you can write a short note about the sights, sounds and custom about your city?
Remember that this should be original work, and not simply copied from elsewhere on the internet!
We require that you put in the actual article on our website, rather than just the link. You can always provide the link to your website or blog in your profile under the “website” category or in the “About Me” section.
Please remember that you can upload only images that you have taken or hold a copyright on. Secondly, remember that this is a family friendly website. Please do not upload any pornographic content. Remember to provide captions for your images so that travellers know what they are looking at. Finally remember to tag cities properly on the images.
It is important that you tag the cities properly. When a traveller is surfing pages related to a particular city, we will randomly display images from that city to the traveller. The traveller will also see the details of the person who has uploaded the image. So if you upload an image that draws the attention of a traveller, it is likely that he will find his way onto your profile page eventually. This will serve as an advertisement for your services!
Please write to us at email@example.com so that we can discuss how we can have a mutually beneficial relationship. Amongst the features that we offer, we allow guide associations the right to allow their logo to appear next to their members profiles, as well as the relevant City, State or National guiding rules to appear on all profiles for that location.
In case we have reached an agreement with your guiding association, we will be able to place a logo of your association next to your profile. This is essentially a way of showing your affiliation to the Tour Guide association. This entire process will be managed through your guiding association. We recommend that you request them to get in touch with us at firstname.lastname@example.org to enable the same.
We have created a sample profile. Follow the link given below.
Note that the logo of the organization will appear under the profile picture. In addition, you can provide us with the rules and regulations governing your area. We can put them up on the website such that the appropriate rules are displayed for someone who searches for a guide in your city, state or country! You will see these in the area under the license document with the link “Rules pertaining to this guiding area”
If you link your account to Facebook and/ or Twitter, we will display the number of “Friends” and “Followers” you have on these social media onto your profile. This will allow travellers to click through to your Facebook and Twitter accounts to find out more about you. Therefore they will place a greater degree of trust on your profile and will be more likely to contact you for your services.
Yes, you can link your professional Facebook page rather than your personal page. To do so, follow the below steps:
(1) After you create your account as normal, go to the Settings and Privacy tab. You can find this in a drop down menu when you hover over your name on the top right hand part of the screen post login.
(2) Once in the Settings and Privacy section, click on the Facebook tab.
(3) There you can select to link your business page rather than your personal page.
We are acutely aware that no one would like to spam their timeline with irrelevant pieces of information and activity. You can manage the posting preferences by going to the preferences section post login. You can manage what exactly you want posted.
Please remember to follow the review guidelines, which we reproduce below:
The reviews that you post are read by travellers around the world. They help travellers make informed decisions about their travel plans. Please keep in mind the following points while you are making a post:
(1) Use Appropriate Language: Please do not include any obscene language, threats, prejudicial comments, hateful language and any sexually explicit content. Though our site is not targeted towards children, the content should be such that the general public can safely go through the website without experiencing any of the above inappropriate content.
(2) Provide actual experiences: We look forward to actual travellers sharing their experiences. Please do not provide any third party anecdotes about what you may not have experienced directly. You can write only one review for a guide at a time. If you use the guide's services again in the future, you can write a different review for that experience. The writing should be original, and not be substantially quoted from other sources or infringe on other people's copyright.
(3) Balanced and relevant opinion: Please try and give a balanced opinion about your experiences. Do make sure that what you write about would be relevant to other travellers who may be planning their trip. You are not allowed to provide advertisements or any other information that we may deem to be commercial in nature in your reviews.
(4) Other points to remember: Please ensure that the review is tagged to the proper guide. Remember to follow standard email etiquette. Don't use all CAPS for the review, as it is considered impolite. Do not use excessive abbreviations or slang.
(5) If you are a guide, you cannot write a review for another guide or for yourself. Secondly, we highly encourage travellers to go back home before they write a review. Under no circumstance should the traveller write a review from the guide's own computer or smartphone. It is perfectly acceptable for a guide to send a reminder or request the traveller to write a review for him on our site.
The review appears on the guide profile only after approval by admin. Therefore, there may be a lag in the final display after your submission. You will be sent an email notification when the review is approved, and displayed on the guide profile.
You should invite your past clients to write reviews for you. For your convenience, we have provided you with a preset format in the “Invite Past Clients” link on your profile. Alternatively, you can also email them directly requesting them to write a review for you.
No. You cannot write reviews for yourself, or get a friend to write a fake review for you. The reviews on this website are meant to provide an objective third party opinion to future travellers about the services that you offer.
tourHQ now has a dedicated section for tour companies. They can now create a public profile, displaying details of the services that they offer and their tours. More importantly, tour companies, can also show details of the guides that they employ or frequently work with on their profile by connecting with them on tourHQ. Once a connection has been made, the tour company can also display tours that the particular guide offers, as well as his pictures and articles onto the company page as well. Guides, in turn can display the tour company logo on their profile page, showing their association. This is a great way for tour companies to show the full range of the tours and activities offered by them.
To connect with guides, send them a request through the "Add Guides" section of the message manager. Once the guide accepts the request, the guide's profile will start displaying as a guide associated with your company. You can also pick and chose which tours, and articles to display on your tour company profile from the guide's profile.
You should only connect with those guides who your company employs or works with very closely. tourHQ limits the total number of guide connections a tour company can have. In addition, in case we have reason to believe that a tour company is effectively sending guide connect invitations to guides that they are actually not associated with, we may limit the ability of the company to send out further invites.
Once you connect with a guide, your company's details will start including many details from the guides that you connect with. Reviews are one of the items that will start appearing on your profile. Other items include pictures, guiding areas, languages etc.
You should set up an independent "Tour Company" account for your company. In addition, you should get a new "Guide Account" set up for each guide that is employed by your company. You should then connect to each guide account through the company page.
Even in this scenario, you can set up a separate account for the tour company, and connect with each individual guide. There is no minimum number of guides that a tour company needs to connect with. Therefore, even if its just one guide, that works just fine!
If you un-publish the profile, you can still login to your account, and work on the various items. It is a good option in case you are just starting on building your account, and you want to perfect the profile page before its available on the internet.
If you chose to de-activate a profile, you will lose access to the account, and will not be able to login to your account again, and neither would the profile be visible online. However, if you attempt to create a new profile after having deleted an old profile, we may automatically retrieve old information, including past reviews, and add them to your profile. Therefore, de-activating a profile to get rid of bad reviews, will not work.
tourHQ provides special banners to guides that have good reviews, and are rated highly on tourHQ. You should ensure that your clients start writing reviews for your services, to qualify for these banners. They will automatically be available to you once you start receiving good reviews.