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The current situation regarding Covid-19 is fast evolving. We recognize that with the WHO declaring this disease as a global pandemic, many of you will be reconsidering your travel plans.

To give you peace of mind while booking your holiday, we are increasing the flexibility of cancellations of the tours.

For all bookings made anywhere in the world made between 12th March 2020 and 30th June for travel within 2020:
You can cancel the booking with at least 24 hours’ notice. The following policies will apply:

  • You will receive a full refund of the tour fees paid less any actual out of pocket expenses that the service provider may have incurred which he cannot recover or cancel (for instance non-cancellable tickets booked).
  • This refund would be made to the mode of payment used to make the booking.

For all bookings made before 12 March 2020:
You can cancel the tour with at least 24 hours’ notice. The following policies will apply:

  • You will receive a full refund of the tour fees paid less any actual out of pocket expenses that the service provider may have incurred which he cannot recover or cancel (for instance non-cancellable tickets booked).
  • Any refund, over and above what you would normally be eligible for, will be in the form of travel credits to your tourHQ account, which can be used to purchase future travel on tourHQ. These credits will not expire.

This revised policy will be in place till the end of June at which time we will reassess the same based on the current situation.

If you have any questions about this new policy, or about booking tours in any destination, please don’t hesitate to get in touch with us via chat, email or phone. Our support team is available to assist you around the clock.