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alen&tracey Review submited by Alen & Tracey

"The best and most amazing way to travel and see Sri Lanka" - Thank you Sareth and Ranjan!

Reviewed November 27, 2017

After some search in the internet, my wife and I decided to choose "Sarath's Tour Operator" business. We made this decision based on his good understanding of our needs, quick respond for emails and reasonable price. Thank you very much for your wonderful English speaking driver/guide,  'Ranjan'.  Ranjan was always well presented, punctual , pleasant, kind, trustworthy and very informative throughout our travels - sharing so much knowledge about the country he loves. Nothing was too much trouble for Ranjan and we felt very safe.    He was very flexible and had high respect for the times we needed some free time, personal space or privacy.  His recommendations regarding things to see and visit, helpful tips/hints, shopping  etc. - even organizing our train tickets from Nuwara Eilya to Ella, - were over and beyond our expectations.  He is a credit to the business.  Ranjan made our fantastic 15 day holiday an amazing holiday we will never forget.  Should we ever return to Sri Lanka in the future,  we will not hesitate to go through Sarath's Tour Operator business again and, of course, request 'Ranjan' as our driver/guide.  We will definitely recommend the services of this company to our families and friends, should they decide to visit beautiful Sri Lanka one day.  Thank you. 

Travelled in as a couple

suman Review submited by Suman

Sarath is a tour operator, not a guide

Reviewed November 24, 2017

This is the first time I am using tourHQ.  I asked for a proposal for a guide in Sri Lanka for our trip.  Based on Sarath's initial proposal, I requested him to provide the transportation himself.

It turns out that though Sarath has listed himself as a tour guide, he is actually a tour operator.  We were expecting Sarath himself to be available to guide us through our trip.  Instead, he sent us a driver but we had to hire our own guides at each of the location.   After we asked him about it, he paid for the guide in the last location.  However, we had to pay for two guides on our own.  The bigger issue was that we didn't get good guides and they were of average caliber.  This was disappointing.

The driver, Dhumil, was excellent.  He helped us during a hotel reservation hiccup.  I would highly recommend Dhummil and we will go on a tour with him anytime.

Regarding Sarath, you need to ensure what has been promised to avoid misunderstanding.  The tourism industry in Sri Lanka is very immature and communications are not very clear.

Travelled in as a couple

sarathkarunarathna-colombo-tour-guide
Sarath Karunarathna's response to the review

November 26, 2017

Dear Suman Thank you very much for your review. I would like to clear the misunderstandings you have listed as follows. May be due to lack of understanding or you may have over sited the transport quotation which i have offered to you with precious information. So you can read what was include and More

what was not include in my quotation bellow to clear your grey areas. Apart from that, I have spend the money out of my pocket on your request to arrange Sigiriya / Dambulla professional sight guide service. (Chauffeur guide Dumi was covered all your travel requirements and also you have recommend his service as excellent service) Therefor i presume that you have spend wonderful holiday at exceptionally lower rate with your demands at half way of the tour. Please refer the agreement for your understanding. Tour Includes 1) Full time A/C Car and experience English speaking Chauffeur guide. 2) Cost of Fuel. 3) Driver's salary, His foods and accommodation. 4) Airport chargers & Public parking chargers and highway chargers. 5) All government tax and vat. 6) Insurance chargers. 7) Pre-paid Dialog Mobile IDD SIM card for you to use during your stay in Sri Lanka Tour excludes 1) Expenses of your accommodation 2) Cost of refreshments during the tour. 3) Entrance fee for sp Less

ralf Review submited by Ralf

Thank you very much for the very good tour of Sri Lanka

Reviewed November 12, 2017

After some search in the internet I decided to choose Sarath. I made this decision based on his good understanding of our needs, quick respond for emails and reasonable price. Thank you very much for the very good tour at Sri Lanka with your driver Dumi. Dumi did his very best. He is friendly and helpful. He knows a lot about his country and gave many tips and hints. This decision was really very good. We spent 18 fantastic days of holidays.

Travelled in as a couple