My experience was similar to what another reviewer (Suman) had. I was expecting a knowledgeable guide and we just got a driver and car. Driver, Dumi, took us to No.11 (Geoffrey Bawa's house without reservation and one hour before it opens), which clearly shows how knowledgeable this agency is.
We waited for 20 minutes before the car showed up to pick us up at the airport after I had contacted Sarath. And his response was to defend himself instead of saying that the driver should have been there ahead of time. I expect the same defensiveness from him for this review.
I really wish ContextTravel had operations in Colombo. This is terrible!
The car had issues as well - seat belt torn, A/C struggling to cool.