Let me start by saying why I use TourHQ . Because they support local people . My trip planned with Virendra started like many other trips I have planned. I look at the proposal and make some changes . He was not familiar with the places I suggested but added them . I picked him because of high ratings over a guide that was more local . (BIG MISTAKE ) my trip was made by a travel agency which anyone can do . My problem is he never came . He told my driver (ALTAF) to take me to the places we were supposed to go . The driver bless his heart did not speak much English but tried . The agency asked this poor man to collect the rest of the money which I could see made him uncomfortable. They also tried to make it my complaint against the driver which I really don’t like .  There was very little communication about up coming tours I had to text him to get update. I called Tourhq to complain about him not following the whole point of TourHQ . The woman from there office was very nice and tried to assure me that this is not supposed to happen. So because of her I will still use them. My past trips I have had great amazing experiences and the guides and drivers are friends now . My feeling he also missed out of gaining knowledge of new places he has not been . So in closing I could never recommend him .