Our driver was Ranjan, and he was awesome. He got us around Sri Lanka safely and without honking his horn all the time (if you spend time in Sri Lanka, you'll understand the horns). Our awesome train ride to Ella was made possible by his assistance and quick thinking.
We got to meet Mr. Sarath and his family on our way to Kandy. They showed us wonderful hospitality and my daughter now LOVES tea after drinking the tea his wife made for us. I still can't make mine as good as hers! There was great communication before and during our time in Sri Lanka. Everything was clear, straight-forward, and no problems.
Having our own car/driver was perfect for our family. The vehicle was really comfortable and spacious. It was wonderful to be able to come and go on our schedule and not have to negotiate rides everytime with 7&9 year old kids in tow!