We booked a full day tour on a boat with buffet lunch for 10 people including children. The tour included snorkelling, fishing and the return transfer

1. Never saw Mustafa in person as the he hires other people to do the transfers and the tour itself

2. He promised the transfer in a modern 2020 Toyota minivan, the driver for the transfer came in a smoke smelly run-down van which had imprint or 2009-year make on the windows

3. Instead of a large boat we were given two small "fishermen" boats with no showers, toilets and not geared for child transportation

4. When we asked to take us back to the hotel he demamded for us to pay for the transportation although the deposit to TOURHQ has been paid

5. Basically, everything that was promised was a lie. We specifically asked for a fishing trip in Sharm-El-Sheikh, however the fising in Sinai is prohibited, so not only Mustafa was promising an illegal service knowing it is prohibited, he knew beforehand that he can not execute it