Hello Madame Beth M! Firstly, I apologize for any unhappiness caused by the missing plug in your room. We understand it must have been inconvenient for you. We were unaware of this issue as we hadn't received any complaints about the "Longo Vezo" hotel before. It seems there was a mistake on the h More

otel's part as they removed the plugs from the rooms and placed them in the restaurant to make arrangements. However, once we were made aware, the hotel immediately provided you with a plug in your room. We take full responsibility and are committed to resolving this for you. We value your feedback and will ensure your comfort and satisfaction. We appreciate your understanding and patience throughout this process. If there's anything else we can do, please contact us. Less