Dear Brit, Thanks for your feedback and letting me know you’re feeling about your tour in Machu Picchu. I am really appreciate that you have chosen to me as your guide. However, unfortunately unforeseen events, we do not prevent. I am sorry I was not able to make for the service personally, forced More

to send you my associated colleague to deliver the tour instead; as you saw he is very professional, since we have been formed and licensed from the same college and working for many years as tour guides. In another hand, I call few times at your hotel because wanted to talk to you and they did not find you at your room, then I sent you message to your email letting you know and explaining my sensitive and emergency case. Please, do not feel like you were duped; “bait and switch" it is not my style. If I did such thing I would lost much more for one unsatisfied customer, I am ethic and professional tour guide, who is not willing to lose his reputation earned for years. Also, have in mind that you paid directly to another guide for the service and I have not seen that money. Thanks again for chosen me and accept my apologies. Less