I booked a tour guide trip in Kuching with lulu kho on 30th august for my mother and auntie. But I was extremely disappointed with the service provided by her

1- late for pickup with multiple excuses

2- change schedule and treating us like an idiot. We request for a tour guide because we are not familiar with Kuching and wish to enjoy the trip. But this tour guide is just a liar, and keep complaining about my mother. Totally unprofessional, is such a shame to the profession. 

3- keep criticise and complain about her customers. We don’t pay you to criticise us. And in fact it just showed how hypocritical the person is and just full of lies. 

Honestly, initially I put really high hope on this trip and that’s why I am willing to pay even though you charged higher compared to other tour agencies. But is such a disappointment and shame. I will not use your service anymore,