I had to choose a rating so I picked 3/5 - not due to the late cancelation (illness) but due to the poor communication prior to our travel and with the tour guide replacement. We were suppose to visit Safed, Galilee and Kinneret, which was agreed upon prior to us arriving in Israel, however, Shaked did not remember any of this when we finally connected two days before our scheduled tour.  We  hit all the originally planned places, however, Shaked told the guide replacement we wanted to see the Safed Citadel, which was never in my plans.  This resulted in us wasting close to an hour getting to and spend unnecessary time up in the Citadel (there's really nothing there anymore) and only having 30 minutes to spend in the town of Safed, where I wanted to walk the streets and learn about Kaballah and the area.