Our family of four (two kids ages 9 and 12) travelled with Tony in eastern Madagascar for two weeks in Oct 2019.  His English is excellent and we had no issues with communicating by email, or in person. Tony was fabulous. Well before we left on our trip, he communicated with us regularly by email and helped design a trip that met our travel goals. From the time we arrived, until he dropped us back at the airport, we felt comfortable and safe with Tony. Not everything on our trip went as planned (bridge out, ferry cancellation) and Tony made sure that we were taken care of for the day (snorkelling from a dugout canoe - amazing unplanned excursion!) while he made alternate arrangements. On longer drives, he told us stories of Malagasy folklore and childhood experiences. This trip was an incredible experience combining hikes and wildlife, seashore and markets, great food, horrible roads, wonderful people and lots of stories. Tony added to every experience. For families with kids, Tony was great with our children and went out of his way to make the experience valuable for them.