We booked Luisa a few weeks before our day going to the Vatican. She was regularly in touch to  explain the plan for the tour, where and when to meet , and answer our questions. She texted on the morning of the visit to confirm everything and was waiting for us when we arrived. She quickly got our measure in terms of the way we like things to be explained, and most importantly, the pace we wanted to take everything (not too quickly with a few rest breaks thrown in). From then on she gave us exactly the day we were hoping for. Luisa is very knowledgeable but more importantly she didn't just throw facts at us, she made it fun. She got us to really look at things and pointed out details that we would otherwise have missed but which brought everything to life. She was really generous with her time, and we are so grateful to her for making our day with her so enjoyable.