• Immigration: Travellers arriving from overseas must comply with immigration formalities on arrival. Travellers going between the East African countries (such as Kenya and Tanzania) need to complete immigration formalities. Landing cards are generally provided by the airline in advance and must be completed for each traveller.

• Customs: On arrival, travellers must pass through customs for clearance. Tourists generally are not questioned; however, customs officials have the right to inspect all luggage. Patience and courtesy are important. Personal effects, including cameras and film, may be imported temporarily without a permit. A customs bond may be demanded from visitors bringing in filming equipment, radios, tape recorders and musical instruments to ensure that the goods are re-exported. Firearms require a special permit.

• Back-Up Copies: Safari participants should make copies of their passports, visas (if purchased in advance), itineraries, emergency contact numbers, names of medication prescription and other important information. Also, it is required to carry the backup copies in a separate place or have a travelling companion carry them.

• Arrival Delays and Group joining information: Should events such as missed or delayed flights mean that a safari participant will arrive late, the traveller or agent should contact their local tour operator as soon as possible, so arrangements to be made for joining other safari members for their trip. Any additional costs must, however, be borne by the safari participant or airline.

• Lost Luggage on safari to Africa:

  • Should a safari participant arrive without their luggage, a detailed report must be filed with the airline company before leaving the airport. If the bag has been locked, it is important that keys and combinations be left with the airline so they can open and clear it with customs. Once luggage has been located, we will work with the airline to help the bag catch up with the safari participant. Should there be any costs for forwarding luggage, the safari member must meet those costs and recover them from their insurance or airline.

• Game Viewing: The best times for game viewing are normally in the early morning and late afternoon, as animals tend to hide up during the heat of mid-day, but it is also worthy to spend the full day out with picnic lunches as you might see great things as well.

• Laundry: There are laundry facilities at practically all hotels; lodges and safari camps and laundry will often be returned on the same day weather permitting.

• Insurance: We require that all clients arrange personal travel insurance to cover their medical, property and other personal risks for the duration of their safaris.

• Language: The official languages of Tanzania are Kiswahili and English, and in Kenya and Uganda is English. Kiswahili is spoken and understood by the great majority of East African. There is a wide usage of and understanding of the English language, particularly in the town centres.

Arusha, Tanzania