Soledad was welcoming, informative, professional and worked very hard to make sure all of our wishes were honored.  We wanted to visit Nao Victoria, and she contacted the owner to arrange a viewing of the vessels. We preferred an afternoon trip to Isla Magdalena, and she got us on the 130 boat after personally introducing us to our boat guide. She has since provided me with everything we should do or eat in Torres del Paine for the rest of our trip.