Jacques sent his driver Wayne for the day to give my family a tour. As soon as we entered the vehicle Wayne asked where we were headed as if we were familiar with Montego Bay.  The vehicle was also very hot and the a/c did not reach anyone past the first row. Although Wayne was nice, he seemed to be new or unfamiliar with being a tour guide.  My cousin and I reached out to Jacques about our concerns and his excuse was that some areas were unsafe in Montego Bay. However, that did not address our concerns as to why our tour seemed all over the place. I've been to Jamaica a few times before and have always had a tour guide that treated me like family and showed me a great time exploring the area. This was not the case with Wayne, and as the host of the trip, I felt embarrassed for having my family pay money for an unpleasant experience. Although it wasn't the best tour, Wayne did take us to get some really good food in the end and got everyone back to the resort safely.