To: support@tourhq.com Picture of Ernest Williams Dear Sirs: Sra Silviana G Lansot was my guide when I visited Uruguay last Fall. She initially helped me locate and then communicate with principals in the agriculture sector, and I was so pleased with her knowledge that I called on her again and again during my two month stay. She was fully conversant with aspects of that industry, as well as various interesting details of the countryside and other industries, as we motored through. I was especially impressed by her familiarity with English, as demonstrated by her understanding and participating in humor in English. (She has spent considerable time in the US.) Personally , I could not recommend her high enough. Once when I misunderstood the fee amount, she corrected me and gave back the amount that I had overpaid. She made my business trip easy as well as fun, as she would give country background and advice on places we saw (advising the best time to go and see the old white fortress (now a prison) named "Independencia" . She was always very punctual, usually arriving for an appointment before I did. Although we did not spend much time seeing the traditional tourist sights, I am confident that She would do that also in a very communicative way, adding information here and there, and recommending additional, or alternate venues to personalize a tour to the needs and interests of the particular tourist group. I mention this to contrast Silviana's presence to the situation and audience, with the rote repetition sometimes encountered. I will be happy to respond if you need additional information. Ernest Williams