Used this agency for a private tour of Alexandria, to explore the city and get an idea of what it's like to live there.  They matched me with Manal, who understood exactly what I wanted and guided me for 4 hours. She showed me the boulevard, the citadel, a lively bazar,  a primary school and a pier with bars and restaurants. We took a ride on a bus and on a minibus, to see what the public transport is like. She told me lots about what life in Alexandria and Egypt is like these days. The tour gave me exactly what I was looking for, and I recommend Manal as a guide. Nour from the agency was also easy to communicate with and very helpful.