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rozzie Review submited by Rozzie

the worst most corrupt tour agency ever!

Reviewed December 31, 2018

it has come to my attention that my guide for Hormuz and Qeshm islands, Farahnaz Shahnameh, and our drivers, have not been paid for their services. the tour ended WEEKS ago!!! Roham from Shirdal Airya accused her of many untrue things and therefore withheld payment as a result - i find it absolutely ridiculous. i have already PAID the tour agency cash in full. once ive paid, the tour is up to ME to decide what i want to do and NOT want to do. i dont need to inform the tour company on the changes I MAKE - yet they expect that we inform them!?

i made all the decisions to change hotels and itinerary according to my mood and how tired im feeling that day - it shouldnt matter as long as everything falls within the 8hrs a day ive paid for. extra charges for extra activities have been paid by me. i dont see why there is a problem?

why was my guide blamed for things she DID NOT do wrong??? 

also communication was slack between tour agency and me - they did not give me information abt my tour pickup timings and a number to call UNTIL I CHASED them for it. the only time they were communicative was picking up money from me. 

my guide is a freelance guide and doesnt fall under this horrible tour agent’s full time employment so ill recommend her anytime! just Shirdal Airya should be avoided at all costs!

when i confronted Roham on whatsapp he said hes paid my guide but when i asked for proof he ignored my texts. til this day my guide is still not paid but he took 240euros from me! 

Travelled solo in

shirdalairyairaniantour&travelcompany-yazd-tour-operator
Shirdal Airya Iranian Tour & Travel Company 's response to the review

December 31, 2018

Our Company as your agency arranges a contract with you for 3 days tour with private driver and English speaking guide. On the first day Hormoz, and two other days in Qeshm Islands with two nights' accommodation with meals in Tabl village in that Island and also a flight from Qeshm to Shiraz with al More

l the transfers. First of all the whole price that you paid us was 230 Euro (not 240????). We didn’t say anything about the tour is not up to you but base on the itinerary and your contract you can’t do anything more than what we arranged with our guide and driver on the time of agency tour on your extra time you are free and freely you can do whatever you want. It was a private tour and everything was up to you before contract and on more than 18 emails we checked all together but all of the sudden you wanted to do extra activity it was on your duty out of agency tour in same time. Our guide added some places and exiting tours to our itinerary and everything was perfect according to what you said and texted us during your tour was going on. We didn’t claim anything about this that we expect that you should have informed us. We didn’t have any problem with such things and it's so funny talking about these right now. About the payment, we paid all the prices for these services t Less

elisa Review submited by Elisa

Great experience and reliable company

Reviewed December 19, 2018

I booked some days tour around Iran with Shirdal Airya Company. My trip to Iran through the cities of Tehran, Kashan, Isfahan, Yazd, Kerman, and Shiraz, was memorable and was a great sample of the sights, sounds, food, and culture of Iran. When I found them , they replied us so fast and in a very professional way.  I was so surprised with their perfect and accurate itinerary. it was flexible and I enjoyed my journey in Iran.Thanks to Naser, a flexible and communicative member of shirdal airya team for managing everything exceptionally. Our guide Mohamad was knowledgeable. his English was very good. He added many interesting facts and stories.We were welcomed everywhere we went. Truly a 5 Star Experience. Highly recommended.

Travelled in as a family

shirdalairyairaniantour&travelcompany-yazd-tour-operator
Shirdal Airya Iranian Tour & Travel Company 's response to the review

December 25, 2018

Dear Elisa, Thank you so much for your warm words. It was such a pleasure for the team of Shirdal Airya to arrange trips for you. Again, thank you so much for traveling with us. Best regards: Shirdal Airya Team