We engaged Gagat for our family's visit to Jogjakarta in early Mar. During the quotation stage, Gagat offered an itinerary which matched our requirements, unlike the other guides who responded with their cookie cutter itineraries. He was also flexible and responsive towards changes that we requested, and adjusted the fees accordingly. We felt assured that he was fair, reasonable and professional in his transaction with us. He was also fast in responding to us and confirming his acceptance of our offer to engage him as a guide.

During our visit, Gagat was always on time and on location. He also arranged access to the attractions and well before hand to ensure fuss-free access unless the fees could only be paid on location. The transport that he arranged was also above our expectation - larger vehicle, clean and comfortable, and the air conditioning worked well to cool us down. The driver was also an expert in navigating the streets and was a safe driver. According to Gagat, he typically partners the same driver when transportation is required.

Gagat was excellent in his English language skills and could hold meaningful conversations with us and responded to every question that we had. He was personal in his approach and mingled well with our two children.  He had a gentle, soft spoken (yet confident) disposition which set us at ease and gave us assurance that we were in good hands with nothing to worry about.

I would highly recommend Gagat to anyone who needs a guide when visiting Jogjakarta. Gagat has proven himself to be a credible, reliable, assuring and professional (yet personal in service) tour guide during our visit. We will not hesitate to engage him (and his expert driver partner) again when we return.