For orders made less than 48 hours in advance, the booking is subject to tourist guide availability. We will inform you after booking if a guide is not available. If tourist guides are not available, we will either refund the booking or discuss postponing it to another day.
The company reserves the right to change the tentative itinerary without prior notification due to factors such as the weather, traffic, and road safety.
We can discuss setting the meeting point outside Kuala Lumpur; an additional surcharge will be charged accordingly.
Service by air-conditioned minivan, van, or bus will depend on the number of visitors.
All rates are in Ringgit Malaysia (RM) and are exclusive of Sales and Service Tax (SST).
All rates mentioned are exclusive of Tourism Tax of RM10 per room per night (for non-Malaysians).
All unused services are non-refundable, non-exchangeable, and non-deductible.
Full charges will apply in case of no-show or cancellation.
Postponement of trip: We need at least 1 month for any changes or postponements before the trip commencement date. Partial payment, minus the deposit, will be refunded if cancellation is made at least 1 month before the trip commencement date.
The booking is CONFIRMED once we have received full payment, unless otherwise mentioned.
Any type of amendment is allowed up to 14 days before the travel date, with a charge of MYR 100.00 per person for management purposes.
Cancellation or amendment made after full payment is received will not be refundable.
The management excludes liability for losses incurred due to failure to connect with other services and shall not be held liable for loss of baggage or personal belongings, illness, injury, or death resulting from activities beyond the management's control.
The management has the right to make any type of modification to the itinerary or cancel a tour due to unforeseen operational conditions.
