What is the latest date we can book so that we are assured of getting a permit to see the gorillas and chimpanzees?
The trekking permits, especially gorilla permits in Uganda, are in very high demand, yet only a limited number is available, which makes stating a specific deadline very difficult. Since it is not possible to tell accurately whether permits available now will still be available in the next days, weeks, or months, clients are usually encouraged to make a down payment whenever possible. This helps the company secure permits and accommodation right away.
How long are the walks for the gorillas?
The walk for gorillas may take between 2 and 6 hours before the actual encounter, depending largely on the movement of the gorillas. The chance of encounter is 99%. Usually, the trackers go ahead and locate the gorillas, then direct the ranger guide to lead the trek to the location. Once with the gorillas, you will be allowed one unforgettable hour of encounter.
Can you tell me something about tipping?
How much to tip, for example the driver-guide, ranger, or hotel staff, is always difficult to say for sure, as it depends largely on the level of gratitude one has felt and, of course, the budget. Nonetheless, it could be USD 10, 15, 20, etc. per day, or combined for the driver-guide and given at the end as you say "Goodbye".
We are vegetarians. Can that be accommodated?
The answer is always yes. Uganda, being an agricultural economy, boasts multiple food options while on your trip. Almost everyone can find something to choose from. Whether it is a gluten-free diet, vegetarian, or halal, there will always be an offer to cater to one's preference. If you do not have any dietary restrictions, you are even luckier.
Does this price include the tracking permit fees?
It is always yes, given the fact that almost all our safari itineraries are costed including fees for all park entries and major proposed activities. Whenever the cost for an activity is not included in the itinerary, then such activity is listed as optional.
How much deposit is required, and are the payments progressive or paid a certain time in advance?
[a] We always request our esteemed clients to make a down payment of 60% to enable us to start preparation for the trip, such as buying trekking permits and making commitment deposits to the suggested accommodations. [b] The remaining 40% can be paid 2 weeks before the start of the trip to enable us to finalize preparations before arrival.
What are the payment options for this safari?
To proceed, payment can be made either by bank transfer or credit card. Normally, our esteemed clients communicate their preferred mode, and the details to proceed are then provided.
Could you also let me know if ATM cash machines are available outside Entebbe?
Yes, ATM cash machines are available outside Entebbe. It is possible to withdraw money from an ATM at the airport or in major towns along your safari route. If you plan to use an ATM card or credit card, it would be good to notify your bank that you will be using your credit or debit card for cash withdrawals from an ATM in Uganda. In case you wish to have some local currency, the assigned tour driver-guide can always lead you to a nearby forex point.
What are our options for transportation?
Road transfer is commonly used because it is quite affordable. For those who are interested, air transfer is possible to some selected destinations such as Murchison, Bwindi, Kidepo, Kasese, Jinja, and Tororo, if seats are still available and one is comfortable with the cost.
How many people are on the trip at one time, and what sort of vehicle are we in?
[a] We offer private tailored safaris. That means you will be assigned a driver-guide and safari vehicle, and you will not be joined by another client. [b] We provide either a safari van or a safari Land Cruiser. Either vehicle is comfortable enough.
Can you also collect us from the airport?
It is a yes. You can be sure of meeting our driver-guide or representative patiently waiting for you in the arrival section of the airport. This is what we do from time to time, so there is no need to worry at all.
Do I need a visa to enter Uganda?
Please check to see if you belong to visa-exempt nationalities, meaning nationals of countries that do not pay for Uganda visas.
Is it better to apply for a tourist visa before we come or get it at the airport?
It is better and recommended that you get the visa before arrival. Your details will be verified, and you will receive an email confirmation within 24 hours. The East Africa visa is ideal when visiting Rwanda or Kenya too. If you are visiting only Uganda, then apply for the Uganda Tourist visa, which costs USD 50 and is also payable online.
I understand that gorilla trekking offers different routes. How physically strenuous are these?
Gorilla trekking has different routes, as the gorilla families are in their natural habitat and are therefore not found in the same locations every day. One can expect an average trekking time of 2 to 3 hours before reaching the gorilla group, but there are cases where a trekking group walks only 1 hour, while others take 6 hours. An average physically fit person can manage any route and length of the trek with ease. Additionally, local trekking support staff are available and may help in carrying bags and/or giving support while ascending and descending.
What happens if we do not see any gorillas? Do we get our money back? Can we go again the following day?
Luckily, no traveller has ever missed seeing gorillas. The chance of seeing gorillas in Uganda is 99%. [b] In the unfortunate event that you fail to see the gorillas, the company does not refund the money because the permit(s) would already have been paid for. The travel company only helps to secure permits on behalf of clients and has no control over them. [c] Unless with special permission, permits are only valid for the date on which they were secured.
Can you clarify the type of accommodation?
All our esteemed clients' accommodation is always planned and reserved in either en suite cottages (rooms) or safari tents.
What kind of clothing do you recommend?
Keep it simple, plain, and practical for your comfort while on safari. If you are hiking, gorilla trekking, or chimp tracking, pack strong trekking shoes or jungle boots, long-sleeved shirts for protection from thorns and insects, long stockings if wearing shorts, and comfortable jeans, pants, or trousers. Others may include a hat or cap, khaki clothing, and comfortable shorts, dresses, and blouses for female travellers. A rain jacket also comes in quite handy.
Can we be picked up from our hotel in Kampala or Entebbe other than the airport?
The answer is yes. If you are already staying in the country before the safari start date, all we need is your hotel address, and the assigned driver-guide will pick you up right from your hotel to start the trip. Otherwise, we shall be happy to pick you up from the airport.
Could you book us a hotel on arrival for an extra night just to get over our jet lag?
The answer is always a big yes, and we are always delighted to offer such accommodation at no cost, but excluding meals.
I'd like to get a SIM card for my phone. Which company do you use?
There are several telecommunication companies in Uganda. However, the most commonly used are MTN and Airtel Uganda. You can acquire a SIM card from either.
Is Uganda a safe country for tourists?
Contrary to what many think, Uganda is one of the safest tourist destinations on the continent. "In Uganda, we never once had the feeling of being ripped off," said a traveller giving her account of the trip into Uganda.
Are drones allowed to take pictures while in the park?
Drones are only allowed when one is on a filming or commercial photography trip, which must be arranged, paid for, and approved by the park authority in advance. Anyone found using a drone without proper authorization shall be liable to a penalty.
Does changing a tracking sector affect the probability of seeing the gorillas?
The probability of encountering gorillas remains at 99% in all 4 sectors of Bwindi and the nearby Mgahinga Gorilla National Park. No need to worry at all.
Is it possible to have a copy of the gorilla permit, which is the most expensive thing on our trip?
If you would like to have the permit, the assigned driver-guide can hand it over to you. Otherwise, he will keep it and hand it over at the point of tracking.
Do we go alone to the gorillas or in a group?
You will be in a group of at least 8 people.
Do you offer the Flying Doctor's service?
Unfortunately, we do not offer Flying Doctor's service. However, we do have medical insurance that covers our clients while on safari. In case of a health emergency, our driver-guide can rush clients to a nearby medical facility. For a very critical emergency, we can seek support from the Uganda Wildlife Authority for an airlift, if required, or any other means they can offer.
What is the best time to travel to Uganda?
The months of December to February and June to September are considered the best times to visit Uganda, but some intermittent rain is possible due to unpredictable seasonal changes. All the same, one can still visit Uganda even in the months considered low season, and the encounter and experience are still outstanding. The low season months also have fewer travellers, which means the parks are not crowded.
Can this trip go for a solo traveller? I am a bit concerned about safety, as I am alone. Could you comment on that, please?
The answer is yes. [b] As far as safety is concerned, there is no need to worry at all. We always assign our esteemed clients very professional, dedicated driver-guides who endeavour to make their stay memorable. We have hosted many solo travellers before, and none has reported a bad experience. We also keep in contact throughout to be sure that all is going well.
Do you know by now which gorilla family we shall visit?
Unfortunately, we do not know that in advance. The gorilla family for you to trek is never specified to us. You get to know during the briefing.
Do the cars get close to the animals? Can you see them well enough?
Yes, it is possible to get close and see animals well enough. However, it is important to note that off-track game viewing is not allowed, and failure to adhere to this attracts a penalty.
The 8 Days Climbing Rwenzori Mountains is an exciting activity for those who love hiking. The Rwenzori Mountains are very famous for being the fourth-highest mountain in Africa and for their slippery trails, muddy terrain, steepness, and frequent rain.
Mt Rwenzori's steep terrain and high altitude make it one of the most challenging hiking safaris in Africa. The recommended best time to hike Rwenzori Mountain is during the dry months of June, July, August, December, January, and February. It is advisable to bring your hiking gear, such as hiking boots, warm socks, warm gloves, a warm sleeping bag, and rain gear, among other essentials.