TRAVEL HEALTH ADVICE
- Stay healthy while you travel.
- Staying healthy while you travel is vital. It isn't all about vaccinations and medicine. Most problems you could face are easily preventable. Drinking bottled, boiled, or treated water, washing your hands properly before eating, and carefully avoiding insect bites could save your life, money, and time.
- Get yellow fever and Covid-19 vaccination.
- Please endeavour to get your yellow fever/Covid-19 vaccines as a crucial requirement, especially if you are travelling to Uganda, Kenya, Tanzania, and Rwanda. Please be sure to visit the Centres for Disease Control at or check with a physician for more information.
YOU HAVE BOOKED YOUR DREAM SAFARI TOUR, AND NOW IT'S TIME TO PREPARE FOR YOUR TRIP. HERE IS A CHECKLIST OF THINGS YOU SHOULD CONSIDER BEFORE YOU LEAVE.
- Pay telephone service provider accounts and bills before you go, so they will not be disconnected while you are away.
- Call your credit card companies to advise the dates and places to which you will be travelling.
- Put a hold on newspaper and magazine deliveries.
- Ensure arrangements for your pets are in place.
- Remove perishable food items from your fridge.
- Turn off any pre-set alarm clocks and electrical appliances at the switch.
- If you are taking your cell phone on tour, contact your service provider to ensure international roaming is on.
- Inform neighbours and neighbourhood watch groups of your trip dates.
- Make sure your family members or close friends have copies of your travel itinerary if they need to contact you, or for emergency purposes.
- Alert us if you have any special food considerations, such as vegetarian requirements.
- Some airlines will allow you to check in online and select your seats before you travel. You can also register online to receive an email or cell text message if your flight is delayed.
- Forward your mail, arrange to have it collected, or ask the post office to hold it.
TRIP INFORMATION:
Our Tour Director is committed to executing the tour activities as detailed in the itinerary provided. We only request our clients to be understanding, remain calm, and stay flexible on a few isolated occasions where local events may inconvenience the activities on the itinerary. Our clients should also note that the first day of the trip is simply for the drive or flight to the destination as shown on the itinerary and has a few activities planned. We advise that you be conversant with our representative, who will take you through the pre-departure briefings.
NOTE: Entebbe International Airport is your gateway to and from Uganda. To avoid inconveniences occasioned by rushing at the time of departure, we advise that you book international flights departing from Entebbe after 8 pm. We will need you to furnish us with the following information:
- Airline
- Flight number
- Arrival and departure date
- Flight times/flight changes
VISA AND CONSULAR ADVICE:
Each traveller is responsible for obtaining the required visa, as visa requirements vary by country. We advise our clients to consult the US State Department and local embassies for non-US citizens for visa information.
NOTE:
- A visa can be obtained at Entebbe International Airport on arrival at a fee of $50 per person.
- Visas for all other East African countries can be obtained on arrival at the international airport or border points.
ITINERARY, TRAVEL INSURANCE AND PASSPORT COPIES:
Leave a copy of your itinerary, travel insurance, and passport with a family member for reference purposes in case of an emergency. Travel insurance is also compulsory on all trips.
PAYMENTS:
A deposit of 10% is required to confirm the tour. The remaining balance will be due and charged 45 days before departure. Prices, however, may be subject to changes until full payment is received.
AGE LIMIT:
Some of our tours have a strict age limit. Children 13 years and below are not allowed to visit the gorillas or participate in certain activities like canoeing. For adults above 65 years of age, a medical report may be required.
CANCELLATION AND REFUND:
Customers will receive a full refund, minus the cost of gorilla permits of $600, which is a policy from the regulator of the government of Uganda. It is non-refundable. However, for other tour itineraries, provided the cancellation is made within 24 hours from the time of the tour, it shall be received and rescheduling planned accordingly. Otherwise, customers will receive a full refund beyond the above factors in case of natural disasters or global effects.
10% deposit - No refund
More than 24 hours - Full refund
Less than 24 hours - No refund
Please note that cancellation fees are calculated based on the date we receive your cancellation request.
Also note: The sale of gorilla permits preserves the government authority (Uganda Wildlife Authority). Hence, fees for these permits are non-refundable. Thank you, and have an ultimate fascinating experience.
AMENDMENT FEES:
Amendments made on the booking 24 hours before departure attract a surcharge of $25 per amendment. More than 24 hours, no amendment fees will be applied. A changed reservation will be confirmed within 24 hours.
Flexible bookings at no cost:
- Changing booking
- Changing departure date
- Changing guest name
- Removing/replacing a guest
- Changing pick-up time or location
CASH AT HAND:
It is crucial to note that some local forex bureaus place much emphasis on the quality of the dollar and other foreign currency notes frequently used by most visitors in many countries. Therefore, our humble view is that you carry new and undamaged bills/notes, especially in denominations of $50 and $100 bills. Major credit cards like Visa and MasterCard are accepted in towns.
GENERAL SAFETY TIPS:
We prioritize the safety of our tours; however, travel is susceptible to risks. So, it is important to be prepared and approach all arrangements with utmost caution. It is advisable to research your destination to equip yourself with some tips to ensure safety. Register your trip and also avail a copy of your emergency contact details to your government travel advisory service (or diplomatic mission) in the country that you are visiting so that they can contact you in case of emergency. This process can be done online, and it is also advisable to get contacts of the American Embassy in Uganda, your final destination. Depending on the itinerary you have booked, some activities may carry greater risks of personal injury. We therefore advise that you take great care and strictly adhere to the established precautions before participating. These activities include white water rafting, canoe and boat rides, gorilla trekking and chimpanzee tracking, mountaineering, bungee jumping, culture walks or community visits, and game drives. For safety, the following must also be accorded due consideration:
SAFETY TIPS
- Avoid expensive jewellery. Hide your cash and monitor your ATM/credit card transactions. Avoid all demonstrations and protests given their potential to turn violent.
- Monitor the media for information about any possible security risks and pay close attention to your personal security.
- Carry a copy of your passport and avoid moving around alone without the advice of the tour guide. Be wary of voluntary helpers who are not among your group and of any assistance from seemingly helpful strangers, however polite or well dressed. Safeguard your items and report any lost or blocked bank card to your bank.
TERMS AND CONDITIONS:
Accommodation is shared.
Travel insurance is a MUST.
ACCOMMODATION:
Prices for a twin/double shared room are per person, and rates for single or triple travellers are available on request.
TRAVEL INSURANCE:
This tour requires that all travellers have adequate and valid travel insurance covering medical and all personal emergencies, including repatriation costs and emergency evacuation. We therefore recommend Travel Guard, Allianz, and Nomads Travel Insurance for all your insurance necessities.
PRIVACY:
We understand and respect the value and importance of your privacy. Be assured, therefore, that protection of privacy is given the highest priority. All personal information that you avail to us is strictly used for purposes of safari tour booking. We will endeavour to take all reasonable steps to secure any personal information that we hold about the guest. However, cognizant of the rampant hacking cases into data on the internet, it becomes tricky to guarantee 100% security to data shared through online sources. We therefore will not be held culpable if the breach or hacking into your personal information is by international unauthorized individuals.
FORCE MAJEURE:
It is with regret that our office cannot compensate where an impediment to the proper performance of duty is as a result of an event above and beyond our own making, control, and anticipation, nor is it due to the supplier of the service in question. Such events may include unexpected government quarantines, travel bans, riots, civil strife, natural disaster, terrorist acts, border closure, fire, road closures, industrial disputes, extreme weather conditions, and other incidents beyond our control.
NOTE: In some unfortunate circumstances, getting a park or gorilla permit may not guarantee seeing wildlife in their habitats, as unfavourable local conditions may sometimes hinder access to the wildlife. This can happen without prior notice, or at short notice. We therefore accept no liability in circumstances where gorilla or wildlife viewing is affected by cancellation by the authorities. The loss may be due to the absence of gorillas, closure of borders, national parks, or security changes. Refunding is at the discretion of the responsible offices. However, we shall use all means necessary to obtain the monies/refunds and pass them on to the client.
