Terms and Conditions
General
Conditions in Africa are not the same as those in developed countries, and standards of service, medical facilities, safety, and security may often be lower than those in your home country. Please note that the laws and regulations of the country in which services are provided apply to your holiday arrangements, not those of your home country.
Accommodation
Accommodation selections include elegant and unique hotels, lodges, and camps that are attractive, with good facilities, friendly staff, and reasonable prices. We request that guests advise us in advance of any dietary requirements. We reserve the right to substitute equivalent or superior hotels for your booking.
Complaints
If you have any complaint, it should be reported immediately to the safari guide, safari tour leader, and the supplier. They will do their best to help you. If you are not satisfied, you should submit a written report to the manager or supplier as soon as possible after the incident, and no later than 30 days after the completion of your holiday, safari, or tour. This will allow us to investigate fully. Unfortunately, we cannot accept any complaint not notified through this procedure.
Accuracy of Information
The information, descriptions, and opinions given by us regarding itineraries, national parks, gorilla permits, animal sightings, accommodation, and security are given in good faith, based on the most current information available. Care has been taken to ensure the truthfulness of the information provided. We cannot accept responsibility for any mistakes or omissions caused by issues beyond our control.
Force Majeure
We regret that we cannot compensate where the proper performance of our duty is affected by any incident that the supplier of the service(s) in question, or we, could not anticipate or avoid even with all due care. Such events may include war, terrorist activity, unexpected government acts, riots, civil strife, natural disasters, border closures, industrial disputes, fire, road closures, pilferage, epidemics, quarantines, disruptions to land and air travel, extreme weather conditions, and other similar incidents beyond our ability to manage.
Insurance
It is a requirement when booking your holiday that you arrange relevant and effective personal travel insurance. Persons not fit for long trips due to heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness are advised not to participate in such rigorous travel programs. Insurance should cover death, injury, theft of clients' personal property, and medical expenses. Activities with greater risk, such as walking safaris and mountaineering, should also be covered.
Baggage
All personal belongings and baggage are at the passenger's own risk.
National Parks
We strongly discourage the collection of any specimen from the natural world. Our safaris provide the chance to watch and photograph wildlife only, not to disturb it.
Taking Photographs on Tour
We reserve the right to take photographic images of individual participants for the commercial promotion of our safaris. Any tour member or leader who does not wish their picture to be used is asked to identify themselves to the naturalist guide at the start of the safari tour.
Please Note
The company reserves the right to vary the safari services agreed with the client in the event of unpredictable conditions, such as bad weather, road closures, and security issues. In such cases, alternative arrangements will be made as the situation permits.