Clients can cancel at any time. The cancellation will be effective at the time IST Travel receives a written request from the client, and the following cancellation charges will apply: prior to 6 weeks of departure, 10% of the net product cost; within 6 weeks until 4 weeks, 25% of the net product cost; within 4 weeks until 2 weeks, 30% of the net product cost; within 2 weeks or less, no refund is given. No refund is given for a partially used product.
After the booking has been confirmed, proposed amendments must be advised by the lead client and will incur an administration fee equivalent to EUR 30.00, except for the first change, which will incur no fee. No requested change can be guaranteed.
If any number of the party is prevented from travelling because of death, injury, or serious illness of the client, close relative, or friend, redundancy, or jury service, it may be possible to transfer the booking to another suitable person, departure date, or a tour of similar standard and cost, provided that written notice is confirmed by IST Travel. If a refund is payable by IST Travel to the client, the refund amount will be calculated according to the conditions set out in Section 2.1 and with consideration of evidence of exceptional circumstances. IST Travel will not pay fees charged to the client by the client's bank for processing the credited amount.
Your reservation request will be confirmed upon receipt of the deposit, which is 25% of the total tour rate. Please note that travel arrangements are not confirmed until you receive written confirmation. The balance of the total amount is due 30 days prior to the tour date unless otherwise specified at the time of booking. Hotel, airline, and tour reservations received within 60 days of departure require full payment.
Before a booking is confirmed, IST Travel reserves the right to amend the price of the product due to any circumstances outside the control of IST Travel, including but not limited to changes relating to governmental action, increases in transportation costs, including schedule airfares and the cost of fuel, changes in any dues, taxes, or fees chargeable for services, including landing taxes or embarkation/disembarkation fees at airports, and increases in admission fees.
Payments can be made via bank transfer, subject to a 20 Euro processing fee, or by Visa or MasterCard via authorization, subject to a 3% processing fee. Product information is published by IST Travel in good faith, and IST Travel will use its best endeavours to operate all products. IST Travel reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation, and accepts no liability for loss of enjoyment resulting from any change.
IST Travel reserves the right to cancel any confirmed booking in any circumstances. However, IST Travel will not cancel a guaranteed departure product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation, or any other external circumstances beyond the control of IST Travel.
Compensation is not available if IST Travel is forced to cancel or in any way change a tour due to force majeure, but where IST Travel is unable to provide the tour booked, IST Travel will return to the client all monies paid to IST Travel, less any insurance premiums paid, or offer an alternative date or holiday of comparable standard.
Adequate insurance is mandatory for all clients to cover at least, but not limited to, medical and repatriation expenses, loss of luggage, and cancellation or curtailment of a product, and should not exclude any planned adventure activities from the time of booking for the full duration of the product as a minimum. A client and their personal belongings are their sole responsibility. IST Travel accepts no liability on the client's behalf where IST Travel has provided a product of a reasonable standard. Clients are fully responsible for arranging their own insurance.
IST Travel products, and in particular adventure activities, contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions, clients are aware of the risks inherent in their chosen travel and undertake such risks of their own volition. IST Travel accepts no liability for client damages where IST Travel has fulfilled its duty of care to clients by providing products of a reasonable standard.
IST Travel accepts no liability if there has been no fault on the part of IST Travel or its suppliers, and the reason for the claimed damages was either the client's fault or a result of unusual circumstances beyond the control of IST Travel by force majeure, the consequences of which could not have been avoided even with all due care.
In respect of carriage by air, sea, and rail, and the provision of accommodation, IST Travel's liability in the said cases will be limited in the manner provided by the relevant international conventions. IST Travel accepts no liability if additional costs to the client are incurred through delay, accident, or disruption of the product beyond the control of IST Travel by force majeure.
It is the responsibility of clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines, other medical certificates, and all necessary travel documents. IST Travel is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by IST Travel but without liability.
All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a general practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve IST Travel from any obligations and liability.
Clients agree to accept the authority and decisions of IST Travel and its suppliers' employees and representatives whilst on tour. If, in the opinion of such persons, the health or conduct of a client before or after departure appears likely to endanger the safe, comfortable, or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part of IST Travel.
In the case of client ill health, IST Travel may make such arrangements as it sees fit and recover the costs thereof from the client. Passengers agree to comply with the laws and regulations of the countries they travel to. IST Travel shall not be liable to any clients who commit illegal or unlawful acts whilst on tour.
Our authorised representatives may take photographs and films of clients while using any IST Travel product. IST Travel reserves the right to use said material for any advertising or promotion without obtaining further consent. IST Travel also reserves the right to use any comments clients make, questionnaires, or complimentary letters with respect to IST Travel or its products in promotional literature.
If the client has a complaint about any of the product arrangements, the client must raise the complaint immediately with an IST Travel employee so that IST Travel can use its best endeavours to rectify the problem. IST Travel cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce IST Travel's liability to pay compensation. Should IST Travel be unable to resolve the problem on the spot, a complaint must be made at the earliest convenience.
