Seating arrangements for all transfers are subject to availability and are allotted by our tour manager.
The pick-up and drop-off timing can be modified as per the trip schedule. This may also change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per government norms, for which we do not hold responsibility.
The actual transfer timing may vary by up to 30-60 minutes from the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed during the winter months.
Private transport can be organised on request for all tours.
Leaving your personal belongings, such as media equipment, wallets, or any other valuable items, in our vehicles or at tour sites is your own responsibility. Our drivers and tour guides will not be responsible for them.
Children from 3 to 12 years must be accompanied by an adult in any of the water activities.
On Islamic occasions and national holidays, the tour will not serve alcohol and there will be no live entertainment.
Please read carefully and understand the contents of the tour brochure/itinerary, the Terms and Conditions, and the Price Grid, as all these will form part of your contract with us once you confirm the booking.
Photography of UAE residences, especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offence and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID. We will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the right to charge 100% no-show charges if a guest does not turn up on time for pick-up.
No refund will be provided for partly utilised services.
Due to uncontrollable circumstances (traffic conditions, vehicle breakdowns, delays by other guests, or weather conditions), if the tour gets delayed or cancelled, we will provide alternate options if possible.
If the guest does not show up on time and our vehicle departs from the pickup location, we will not arrange an alternative transfer and no refund will be provided for the missed tour.
Operational hours for the month of Ramadan: Wild Wadi Water Park will open from 10:00 am to 6:00 pm only on Sundays, Thursdays, and Saturdays. On Fridays, the park will be open from 10:00 am to 10:00 pm.
