Bookings and subsequent contracts shall be deemed to have been concluded in Moshi, Tanzania, and shall be interpreted according to the laws of the United Republic of Tanzania.
The company reserves the right to decline any booking without outlining the reasons for it.
A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset against the total amount charged to the client/agent.
If the full amount is not paid at least four weeks prior to departure, the company reserves the right to treat the booking as cancelled, and the deposit shall be forfeited.
Clients/agents booking within four weeks of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client or agent, respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to reflect in our account, and should bank charges have been deducted, we would have to invoice you subsequently.
For amendments to existing bookings made by the client/agent (e.g. departure dates, air tickets, accommodation, number of participants, etc.), a handling fee of 50 USD per booking applies. The handling fee will be charged in addition to the service provider fees.
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In the case of a booking cancellation, the company shall retain the full deposit.
If a booking is cancelled, the client is subject to a cancellation fee as follows:
Until four weeks prior to departure - 30% cancellation fee
Four to two weeks prior to departure - 50% cancellation fee
Two to one week prior to departure - 75% cancellation fee
Less than one week prior to departure - 100% cancellation fee
The company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case, the company agrees to refund all monies already paid by the client. This shall be the company's sole responsibility to the client, and no claim for any damages, however arising, shall accrue against the company.
It is the client's sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, and any other documentation required are all in order for the countries to be visited.
The company cannot be held liable for any consequences, damages, or claims if the client does not attend correctly to the client's documentation and related matters prior to the commencement of the tour.
At any time, all baggage and personal effects are the client's responsibility, and the company does not accept any liability for any loss or damage to personal effects, however arising.
Clients are entitled to one bag of not more than 15 kg (backpack or soft bag - no hardtop suitcase) and a daypack. The company reserves the right to refuse excess baggage. Please note that on our trekking tours and on some
