Tour Guide, Arusha, Tanzania
| 3 mins read
Corporates are entities established with the main purpose of making Money or Profits in the Business aspect. There are many Corporates, especially in the Tourism Industry. We have many companies in Tanzania. In Arusha, there are more than 300 safari companies, all with a differed scope of Capital and Operational capabilities. Many succeed and many fail in the course of business.
I would like to focus on the Bottleneck from my personal experience and working with these entities. The first aspect is Customer Care and Customer service; clients book safaris and have their inspirations and expectation in the services for the value provided. Customers deserve to get the real value for the money they pay. This can be achieved by having highly motivated and professional team players. Also, the Logistics need to be in top condition. Good vehicle and properly serviced vehicles will add value to customer satisfaction. Today, the business world is highly competitive. One should maintain quality service standards, the world is a Global village with the advancement of Science and Technology.
The second aspect of the quality of the workforce, having qualified workers, adds value to the business chain. As a qualified personnel will possess skills, knowledge, and expertise and in the end improve the quality of service.
In some institution, they employ as per technical know how. Resulting in gross inefficiency. Let us respect professionalism and work with ethics. Today we do not have standard information and everyone come with His or Her Figure, thus making double standards.
The third aspect is talents; which are inborn and cannot be learned; that is why we have Star player in various sports and Talented Craftsman in various fields. We should respect and supported the Talented individuals, to be in a position to properly use the Talents in teamwork and corporate success. I cannot play the of Ronaldino or any talented player.Talents are God-given.
The fourth aspect is trust, companies should be trustworthy, as, in the E-Commerce, we have many clients booking their safaris online. Credible companies will always prosper and with a good record, one can do a successful business.
The fifth aspect is value for money, we should make sure clients get the real value for the money they pay. Though a cheap Safari package will always limit the service, one can travel at various prices, but the cheaper, the lower quality service one should expect. Good hotels cost money and good cars and drivers cost money for service.
The sixth aspect is Time Management; one should plan the time properly especially in the Itinerary as rush programs will at all times not work. It is essential to do proper timing in the entrance and exit the parks on time, as in most permits last for 24 hours.