Greet all guests promptly at scheduled tour times
Outline the tour and timeline before beginning
Determine if any guests have physical restrictions that should be considered
Clearly and articulately provide information to guests in an engaging manner
Answer any questions that the guests have
Point out the location of lavatories and water fountains along the way
Demonstrate extensive knowledge of our facility and related topics
Remain calm, friendly, and enthusiastic at all times
Deescalate any tension with difficult guests
Escort guests through the tour, taking breaks as needed
Keep the tour moving on schedule while still being considerate to guests
Know all safety and security protocols, should they be needed