It is the client’s responsibility to provide us with the correct flight details.
You must inform us of the airline company, flight number and expected arrival/ departure time.
If the airline company and flight number details do not match the expected arrival/ departure time, our driver will follow the airline company and flight information as a reference.
If the airline company and flight number do not exist or apply to a flight with no routes to Rio de Janeiro on the day of the transfer, our driver will follow the time scheduled information as a reference.
Airport – Hotel: After you have already passed the 'Customs and Baggage' claim areas, meet your driver inside the airport, at the 'Disembark Area'. The driver will be holding a sign with your name on it. The driver will wait up to an hour after the arrival of your flight.
Cruise Ship Terminal – Hotel: After you leave your ship, meet your driver right in front of the Terminal. The driver will be holding a sign with your name on it. The driver will wait up to an hour after the arrival of your cruise ship.
Hotel – Airport: The driver will be waiting for you at the hotel lobby at the hotel. The driver waits up to 30 min after the time scheduled for pickup. For international flights, the pickup is 4 hours before the take-off. For domestic flights, it is 3 hours before.
The duration of transfer depends on traffic conditions.
Each traveller is allowed a maximum of 1 medium size suitcase and 1 carry-on bag.
Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, and the client might have to pay for an extra vehicle for the transportation of excessive luggage.
Enquire operator before travel to confirm if your excess luggage is acceptable
Advise at time of booking if wheelchair assistance is required
All vehicles are large, comfortable, and equipped with air-conditioning. Drivers are well-experienced monolingual or bilingual who understand traffic and road conditions.
The vehicle can easily accommodate up to 3 people with 01 medium-sized suitcase and 01 carry-on bags per person.
Transfers available 24-hours a day, 7-days a week