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rhianna Review submited by Rhianna

I can't imagine Sicily without Emanuela!

Reviewed May 6, 2019

My husband and I were lucky enough to have Emanuela  as a guide for Catania and the local area. She was patient, thoughtful and an expert in teasing out exactly what we were looking for. She then made sure she met our every expectation and threw in some extra surprises. We parted the day with hugs - as she is now as much a parr of our experience as we were!

Elio checked in from behind the scenes several times to ensure we were happy and comfortable. I highly recommend this company to you. Ask for Emanuela as your guide - you won't be sorry.

Travelled in as a couple

royalgroupncc-catania-tour-operator
Royal Group NCC 's response to the review

May 7, 2019

Dear Rhianna, your review has gratified us and helps us to always do the best for our customers. Thanks and see you next time in Sicily. Elio

john Review submited by John

Perfect tour in Etna

Reviewed April 7, 2019

 With the Costa Fascinosa ship , we went down in Catania's Port.

I chose the Elio's tour to go to the Etna volcano.

Beautiful experience.

Good choice. Racommended

Travelled in as a couple

    jojo Review submited by Jojo

    The worst or lowest possible rating. What a waste of money. The guide had no interest or inclination to try to be flexible and meet the client specification. The guide was only interest

    Reviewed April 7, 2019

    The guide was only interested in finishing the tour at Taormina so that he can get off the bus and go home straight.  The tour operator Elio was also terrible and only interested in making a quick buck. His choice of guide was terrible.  He looks like a sleepy operator and was only concerned about collecting his fee. My strong recommendation with TourHQ is to be very careful in choosing guides. In this case it was a company and not an individual who was the listed guide.  My experience with the individual listed guides in Livorno, Kotor and Dubrovnik were in contrast all very very good and professional. They were all client focused and keen to satisfy the  specific client requirements. They seemed to be very particular about leaving a positive impression and protecting their reputation. This was not the case in Messina Sicily where the guide that we ended up with was like the guide “from hell” he was not listening to what we were saying and everything he would say is that what we wanted “is not possible” he refused to accommodate our requests simply because it will not allow him to end in Taormina and disrupt his plans to end the tour in Taormina so he could go home straight. Please delist this guide Ernesto as well as the tour company of Elio. They are terrible.   

    Travelled in as a family