Tom was friendly and resourceful.  While we had our tour with him on a day where there were road closures due to the Warsaw marathon, he found a way to get us around Warsaw.  He even gave us a lift in his private car and directed us to areas that we could explore further on our own.  He was knowledgeable with history and sites and he tried to make it interesting for the children in our group.  He didn't push our group to move along, so because of this, I think our group went a little too slow and ended up not seeing everything we had planned.  This is good and bad at the same time.  We didn't feel pressured but I think it would've been better if he managed our time too.  Nevertheless, I would book him again in the future.