tourhq

Connecting travellers to guides around the world

tourhq
per-erik Review submited by Per-Erik
Contact Per-Erik

Summit of El Satima in Aberdare

Reviewed January 22, 2020

Juma is a skilled and experienced guide. He made all efforts to make my goal Come through and reach The summit of el Satima in Aberdare. 

Travelled in January as a large group

  • Communication
  • Knowledge
  • Friendliness
  • Resourcefulness
dennisjuma-masaimara-tour-guide
DENNIS JUMA 's response to the review

January 22, 2020

Per-Erik you are most welcome again you are great person

claudio Review submited by Claudio
Contact Claudio

A special person, a perfect guide with a friendly attention to clients

Reviewed August 23, 2019

Dennis was more than a guide, was a friend. He spent two days with us. His perfect english, his happiness, his way of comincating informations, his semplicity and his friendship allow Dennis to be one of the most beautiful surprise of our trip to the wonderful Kenya.

Travelled in August as a family

  • Communication
  • Knowledge
  • Friendliness
  • Resourcefulness
dennisjuma-masaimara-tour-guide
DENNIS JUMA 's response to the review

August 23, 2019

The trip was so wonderful and was one of a good experience in lake Nakuru National Park with this wonderful family Father and his two sons, i am proud to have guided this wonderful and jovial family touring attraction sites of Nakuru county,Menegai crater,Thomson falls in Laikipia county and full ex More

ploration of Nakuru park.i wish they will come back to kenya again Less

james Review submited by James
Contact James

Failed rendezvous

Reviewed August 16, 2019

We experienced  substantial communication problems..Unfortunately Juma's English was so muddled and full of both grammatical and syntacticl errors that I never quite grasped what he meant to say. Specifically, when it came to discussing pricing, he would name a price which appeared to be inclusive, but then name different costs, sometimes in Kenyan shillings and sometimes US$, so one would be left wondering what was included and what was not or if it was all-inclusive. When one asked him to clarify, he would reply with an equally jumbled incoherent collection of figures in different valuta. I never gained clarity on the finances, and in the end dropped the whole arrangement. We never met.

  • Communication
  • Knowledge
  • Friendliness
  • Resourcefulness
dennisjuma-masaimara-tour-guide
DENNIS JUMA 's response to the review

August 23, 2019

The client was so complicated person i have ever met in my guiding carrier,very rocky to work with ,very stubborn to understand especially complying with agreement made, full of complains with funny ENGLISH!!!! and high-tempered man.This man never honored my booking after spending too much to book f More

or her accommodation and finally in long run he came to substitute himself to Lady with i never understood claiming he cant no longer manage to proceed with the tour without even clear briefing to person she substituted in her behave, i actually experienced difficult moment working with such a rock client whom you quote to him this price,,oooh change this ,,,,oooh this is expensive!!!!,,,,,oooh!!! poor English grammar,,,, i quoted!!!! ,,,quoted!!!!quoted!!!!until left wondering if i was working with a high hypertension person ,,,i quoted the price for him inclusive of accommodation(camping gears) ,guiding fees and transportation for 4 days in masai mara.so we agreed with him to pay park fees and camping fees but at long run,,,,,he jumped the agreement ,,,when i asked him to inquire where he was not clear the man could not reply,,,,,finally he never even appeared in Kenya he went to Uganda and before the day of tour service delivery ,he told me he was in Norway,,,,how will i have guided Less