The good:
- Carlos has a great personality and I liked him very much
- he is knowledgeable about Morelia and Monarch butterflies
- he answers all questions
- he will do whatever it takes to resolve an issue, which was appreciated
The not-so-good:
- my 2-day booking was not on his calendar; this caused a bit of confusion and uncertainty
- the 2nd day was not a private tour, and not to the sanctuary that was originally planned
- we were provided what seemed to be pretty basic information throughout the tour, which was a bit disappointing, but Carlos did answer all questions
- for the price of a private tour, I expected a richer experience than a group tour; I may have set expectations improperly