We were very pleased with Juan. He is an attentive and caring person. The tour arranged by him was quite extensive and touched on all the highlights including getting us up to the chairlift which one can use to get to the top of the Osorno volcano. He had just purchased a new KIA, an SUV model, which ran smoothly and was very comfortable for us. Ours was a private tour which included a trip to Petrohue River and to Puerto Varas, the City of Roses. We were well looked after, including an introduction to a restaurant with German ancestry but also serving Chilean food. That was our request. He brought us back to the pier, on time and after a very eventful day having introduced us to the delights of Chile. Juan speaks English well and is also fluent in German. He has extensive knowledge of the area and was an excellent guide. We would without hesitation recommend him.