Bring towels and cash for taxis, shopping, meals, etc.
For safety reasons, expectant mothers of 5 months or more can't participate in any of our aquatic programs. However, expectant mothers of less than 5 months can only participate in the Encounter program if accompanied by another adult and after signing a waiver.
If you have any health or physical problem, please contact our call center before booking your reservation so we can provide you with full information about our services.
It is important to arrive 30 minutes before your program, remember you'll receive a short briefing before your swim.
Remember to use biodegradable sunscreen to protect your skin, the environment, and marine species.

• Wheelchair accessible

Don’t include infants under 3.3 ft in your reservation as they are free of charge; however, be sure to add them in the comments section of your reservation.

Additional $15 USD per companion for transportation and beach club access (includes beach access, use of lounge chairs and showers).
Outside food and beverages are not allowed inside the marina. 
In Dolphin Discovery at Playa Maroma groups have a maximum of 10 people for a closer experience and will interact from a special underwater platform.
Meals included at Cocoteros restaurant (5 dishes to choose from: Burger, Fish Ceviche, Chicken Fajita, Green Salad, Caesar's Salad).
Children over 4.6 ft will be allowed to participate alone in any of our dolphin programs by paying the adult rate.
To participate in the Swim Adventure or Royal Swim programs, children over 3.9 ft up to 4.6 ft must be accompanied by a paying adult (1 adult per kid).
To participate in the Swim Adventure or Royal Swim programs, children over 3.3 ft and up to 3.9 ft must be accompanied by two paying adults (2 adults per kid).
Children under 3.3 ft will be considered infants and will perform Encounter activities regardless of the program in which they participate (it is a requirement that they fit the vest).
For security reasons, the use of cameras in the water is not allowed, professional photos will be available for sale. 
The use of a life jacket is required in all water programs.

IMPORTANT: currently, we are NOT accepting US dollars in cash at our facilities (check-in, restaurant, boutique, and photos), however, we accept Mexican pesos in cash.If you want to use an international credit or debit card, payments will be done in Mexican or US currency.

Carretera Federal Cancun-Tulum Km 55.3, 77710 Playa Maroma, MX

• For cancellations upto 2 days before the tour -

  Refund of 80% of the tour price.