I hired this  guide on Dec 2017 while I was working in Rwanda to do gorilla trekking in the Virunga Mountains. and he was very punctual when picking is up at our hotel. he drove us up to buy our permits and then to the mountain where our journey to see the Silverback gorillas began. We did not bring gloves, so Augustin let us borrow for free, which was a blessing. To prevent our cameras from getting damaged by the rain, he let us use their digital camera for free and later emailed us the pictures. After the trek was over he was waiting for us to take us to a small market where we picked up our trekking certificates. We shopped around and he patiently waited for us to finish. Then he took us back to our hotel. he was very nice and professional during the whole trip. I liked this guide so much that 2 weeks later I hired him again, this time to go see the Golden Monkeys.