Giovanna was our tour manager  and guide during our recent visit to Italy. Managing a varied group with people of different ages is no easy task. Giovanna was able to look after everyone with help from the local guides and our superb driver Nicola with the minimum of fuss. The transfers between hotels and airport were painless with information such as timings and rooms etc being clear. Giovanna was impressive in handling detail and pleasant to talk to. My wife and I could not have wished for a more capable person to help make our trip a memorable one. 

Our one big grumble on the trip was the visit to the Vatican Museums. The experience was ruined by the sheer number of people crowding into the Museum. This was not Giovanna's fault but was caused by theTour Company itself making the visit available. Giovanna told us that she has raised concerns with Riviera Travel who really should listen to the advice from their guides on the ground.