Ours was a family group of 3 Octogenarians, teens and mid ages, and planning for this trip to Vientiane, Laos was not without apprehensions and anxieties. Selecting a tour guide was indeed a "throw of dice", and indeed, it was a very good one! Serd was a perfect guide, he was able to connect with all of us from the start, he is friendly, patient and very knowledgeable. My father called him "Mr Know-All". His resourcefulness is excellent because he was able to customise the tour to suit our objectives and pace, even making changes at the last minute. He tried his best to accommodate to each of our wishes, and we all left Vientiane with very good memories and feelings. Would we look for Serd again on our next holiday to Laos? Yes! That's for sure!!