We had a wonderful day with Richard. He is gracious, personable, informative and funny.  He was able to time our visits to locks on both sides of the canal so that we not only avoided the tour bus crowds for the most part,  but also there was a ship going through the lock! Visit to a really cool local lunch spot, and explored many churches in old town Panama City. Richard was very good about asking what we wanted to do, and providing that experience. We'd book him again in a heartbeat if (when) we come back. And he certainly gave us enough of a taste of Panama, to make us want to come back.