Sha

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We booked three days half tour with Kaleem, and throughout the tour around New Delhi he told us the in-depth stories about the history and cultures. He’s very resourceful and knowledgeable about places we visited. He definitely knows his city very well. I felt very amazed every time he brought up interesting facts about the areas, and things that I didn’t know about India in details.

As a Muslim traveler, we’re very particular on places to eat and he’s very helpful in finding quality restaurants to dine-in. So far, we’re happy with choices of restaurants he picked for us.

Safety is the most important aspect for our trip, and Kaleem made our tours the safest one. He reminded us to always careful with stuff, brought us to safest places to buy  magnets, keychains, and textiles at good bargain prices.

He’s also very kind and generous with our requests. We can be very insisting, yet he delivered his very best to accommodate our needs/wants until we’re satisfied. That’s something extra about him... A PLUS! With that, we give him a 5-star review for his excellent service/tour.

James

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On the day that Kaleem was with us, he did an excellent job. He was a good at communicating information and laid out 4 days of detailed sightseeing and touring with him via the TourHQ chat. This was exactly what we wanted. He arranged a car and driver and we verified with him several times about meeting at the hotel and other important details. In person, Kaleem is  professional and knowledgeable with great skills as a guide. He knows the city well.

The problem was that Kaleem told us in-person on Day1  that he would not be with us on Day 2 (in Agra) and did not have a tour guide arranged for us on  Day 3 + Day 4!! My family was not happy about this; we planned this activity weeks in-advance and had we known this, we could have made other guide arrangements.  Fortunately, Kaleem had arranged an excellent guide (Sumit) for us  when we went to Agra on Day 2; that was fine. But we were very  concerned about only having a driver (no guide) on Day 3 and Day 4 in this large city---this was not what we had agreed on during our previous communication thru TourHQ. That presented a real problem. Kaleem should have told us this in-advance. Instead, he thought that "just a driver" for Day 3 and Day 4 would be ok. This was not good because we gave a deposit based on having Kaleem as a guide for 4 days, plus a driver and a car for 4 days! After much discussion, Kaleem reluctantly agreed to provide a guide for Day 3. We had to scramble to find an activity on Day 4---which we were not originally prepared to do. But we managed.

Bottom line: Kaleem could easily have been 5-stars had he been up-front about not actually being our guide the entire time––and thinking we could get by for 2-days with just a driver!  For that reason, we decided to rate him at 3 stars.